Can't export tape from drive

[handras]

Backup Exec 12.5 and Dell Power Vault 124

Hi all

Since a few days I can't move tapes from slots to Mailslot, because I got an error message on drive display: it couldn't eject, because software locked. Even happens if I tried to use export function in software before I try eject on tape drive. If I tried to use export, usually I got message then I could push button on tape drive, but now this message not displayed. If I try cancel export job will display: Cancel pending, and nothing happens... The once way to get back tape drive: restart tape drive system.

Does already meet somebody with this issue?

[Kiran_Bandi · Accepted solution]

Goto BE console, Select Drive and UNLOCK.

This will unlock the drive. After this you can eject the tape from that drive.

[handras]

It works! Thank you for help!

(But wasn't locked...)

[Kiran_Bandi]

Cheers Mate...