Cannot Receive (test) Notification Emails

[LHandley]

I'm in day 2 of the 60-day trial of Backup Exec 12. I have everything working smoothly, but I'm having trouble setting up email notifications.

I go into Email and Text Notification and enter the server name and port (tried ports 25, 465 for SSL and 587 for TLS), give it a 'Sender Name', and used my email address as the 'Sender Email Address'.

I checked 'Enable Email Authentication', then entered the username for my email account in the 'Sender user name' field. I also enter my email password in the 'Sender password' field. (I have also tried this without email authentication enabled)

Next, I go into Notification Recipients and enter the names and email addresses of the persons who should receive notifications (including myself). When I click the 'Sent Test Email' button, the little whirlygig message appears, saying "Sending test email..." After 30 seconds or so, a 'Disconnect' button appears while the whirlygig continues, and about 30 seconds after that, a dialog with an OK button appears that says "A test notification has been queued for delivery to the selected recipient"

I never get the test message. The settings are correct and I have verified there are no typos. When I go back to Email and Text Notification, the 'Sender password' field is blank. I know I'm using the correct password because I can log into the web-based mail client with it. Not only am I at a loss to understand why this isn't working or what I'm missing or have left out, but I don't know where this 'queue' is that supposedly holds these messages waiting to be sent.

Can anyone help with any aspect of this?

[pkh · Accepted solution]

1) Test your SMTP using

http://www.symantec.com/docs/TECH22965

2) You might be facing this known problem

http://www.symantec.com/docs/TECH53320

[LHandley]

Thanks for the assistance!

The SMTP test link isn't working; I get the following:

"The URL you've tried isn't returning content. There are two possibilities:
-There is no article associated with this URL.
-The article is protected and requires you to be signed into an authorized account to read it."

I get that even if logged in.

However, in reading the document at the second link, it describes my situation accurately (we use an external mail server provider), so that's apparently the problem. I'll proceed with the recommended steps.

Still, I'm going to leave this discussion open for a day while I check with some of our other business units, to find out what they're doing, because most of them already use Backup Exec. If I find a solution or workaround not already mentioned, I'll update this thread; otherwise I'll close it later today.

[LHandley]

After contacting our corporate office, I discovered we actually have an internal SMTP server that I wasn't aware of. Using that resolved the problem, so I'm marking this thread solved.