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Cannot Unistall Backup Exec

Craig_Debenham
Not applicable
The Bacukup Exec want to reinstall the Backup Exec 10 application because the services will not start. When I attempt to remove the application by running setup from the disk and selecting remove I get the following error:

SQL Server does not exist or access denied.
ConnectionOpen (Connect())

“OK”


I have tried to reinstall MSDE, I have removed it but cannot install it again because each time I try I get the “A strong password is needed for security reasons. Please Use SAPWD to supply the same.”
I do not use MSDE for anything other that Backup Exec.

Is it possible to manually uninstall Backup Exec 10 so that I can start a fresh.




Here is a copy of the Install Log:


****************************************************************

VERITAS Backup Exec (TM) 10.0 for Windows Servers Installation Log

Start time: 08-26-2005,09:41:03

****************************************************************
08-26-2005,09:41:05 : Product version: 10.0.5484
08-26-2005,09:41:07 : MDAC 2.82.1830.0 is installed on this system.
08-26-2005,09:41:07 : Executing StartAddRemSequence
08-26-2005,09:41:07 : Executing SSO::PullDataMSI()
08-26-2005,09:41:07 : Executing TSM_GetTSMSettings.
08-26-2005,09:41:07 : Executing CDlgCAS::PullDataMSI()
08-26-2005,09:41:07 : In ExtractParam
08-26-2005,09:41:07 : C:\WINDOWS\Installer\{300301A1-EA9E-4BC2-B267-5E323A9B23E0}\BEInstParams.prm
08-26-2005,09:41:07 : Processing encrypted param file: C:\WINDOWS\Installer\{300301A1-EA9E-4BC2-B267-5E323A9B23E0}\BEInstParams.prm
08-26-2005,09:41:07 : Opening param file
08-26-2005,09:41:07 : Reading contents
08-26-2005,09:41:07 : Closing param file
08-26-2005,09:41:07 : /DEST:C:\Program Files\VERITAS\Backup Exec\NT\
08-26-2005,09:41:07 : /SNO:0083882070013674
08-26-2005,09:41:07 : /USER:administrator
08-26-2005,09:41:07 : /DOM:HYAMS
08-26-2005,09:41:07 : /PASS:*******
08-26-2005,09:41:07 : /TS:
08-26-2005,09:41:07 : /TD:ALL
08-26-2005,09:41:07 : /DOCS:
08-26-2005,09:41:07 : /LOADER:
08-26-2005,09:41:07 : /IDR:
08-26-2005,09:41:07 : /EXCH:
08-26-2005,09:41:07 : /SQL:
08-26-2005,09:41:07 : /DBSERVER:
08-26-2005,09:41:07 : Processing encrypted param file complete
08-26-2005,09:41:07 : COMMAND LINE: Checking UIMODE value
08-26-2005,09:41:07 : COMMAND LINE: Checking installation mode
08-26-2005,09:41:07 : COMMAND LINE: Checking for serialization values
08-26-2005,09:41:07 : CDlgSerialNumber Pass Function.
08-26-2005,09:41:07 : After Check for Remote_Install.
08-26-2005,09:41:07 : After Check for RA_INSTALL.
08-26-2005,09:41:07 : After Check for MODE_MAINTENANCE.
08-26-2005,09:41:07 : After Check for MAINTENANCE_TYPE.
08-26-2005,09:41:07 : CDlgChooseCustom::PullDataSilent
08-26-2005,09:41:07 : CDlgLocalChooseCustom Pass Function.
08-26-2005,09:41:07 : After Check for INSTALL_CHOICE.
08-26-2005,09:41:07 : After Check for INSTALL_TYPE.
08-26-2005,09:41:07 : After Check for INSTALL_MODE.
08-26-2005,09:41:07 : After Check for MAINTENANCE_TYPE.
08-26-2005,09:41:07 : CDlgLocalChooseCustom Pass Function.
08-26-2005,09:41:07 : COMMAND LINE: Checking for service account values
08-26-2005,09:41:07 : Getting the Silent Params.
08-26-2005,09:41:07 : COMMAND LINE: checking for SSO values
08-26-2005,09:41:07 : COMMAND LINE: Checking for tape drivers values
08-26-2005,09:41:07 : COMMAND LINE: Checking for TSM values
08-26-2005,09:41:07 : CDlgTSMConfig Pass Function.
08-26-2005,09:41:07 : After Check for INSTALL_MODE.
08-26-2005,09:41:07 : CDlgTSMConfig Pass Function.
08-26-2005,09:41:07 : COMMAND LINE: checking for CASO values
08-26-2005,09:41:07 :
08-26-2005,09:41:07 : COMMAND LINE: Checking for clone values
08-26-2005,09:41:07 : COMMAND LINE: Checking progress settings
08-26-2005,09:41:07 : COMMAND LINE: Checking for NOINSTALL value
08-26-2005,09:41:07 : Setup Command Line = "F:\WINNT\INSTALL\BE\setup.exe"
08-26-2005,09:41:07 : /DEST: = C:\Program Files\VERITAS\Backup Exec\NT\
08-26-2005,09:41:07 : /SNO: = 0083882070013674
08-26-2005,09:41:07 : /USER: = administrator
08-26-2005,09:41:07 : /DOM: = HYAMS
08-26-2005,09:41:07 : /PASS: = ********
08-26-2005,09:41:07 : /TS:
08-26-2005,09:41:07 : /TD: = ALL
08-26-2005,09:41:07 : /DOCS:
08-26-2005,09:41:07 : /LOADER:
08-26-2005,09:41:07 : /IDR:
08-26-2005,09:41:07 : /EXCH:
08-26-2005,09:41:07 : /SQL:
08-26-2005,09:41:07 : /DBSERVER:
08-26-2005,09:41:17 : CDlgSerialNumber Pass Function.
08-26-2005,09:41:17 : After Check for Remote_Install.
08-26-2005,09:41:17 : After Check for RA_INSTALL.
08-26-2005,09:41:17 : After Check for MODE_MAINTENANCE.
08-26-2005,09:41:17 : After Check for MAINTENANCE_TYPE.
08-26-2005,09:41:17 : CDlgLocalChooseCustom Pass Function.
08-26-2005,09:41:17 : After Check for INSTALL_CHOICE.
08-26-2005,09:41:17 : After Check for INSTALL_TYPE.
08-26-2005,09:41:17 : After Check for INSTALL_MODE.
08-26-2005,09:41:17 : After Check for MAINTENANCE_TYPE.
08-26-2005,09:41:17 : CDlgSSO Pass Function.
08-26-2005,09:41:17 : After Check for INSTALL_MODE.
08-26-2005,09:41:17 : CDlgChooseTapeDrivers Pass Function.
08-26-2005,09:41:17 : After Check for INSTALL_MODE.
08-26-2005,09:41:17 : CDlgTSMConfig Pass Function.
08-26-2005,09:41:17 : After Check for INSTALL_MODE.
08-26-2005,09:41:17 : CDlgTSMConfig Pass Function.
08-26-2005,09:41:17 : CDlgCAS Pass Function.
08-26-2005,09:41:17 : After Check for INSTALL_MODE.
08-26-2005,09:41:17 : CDlgClone Pass Function.
08-26-2005,09:41:17 : CDlgClone Pass Function.
08-26-2005,09:41:17 : CDlgRemoteChooseCustom Pass Function.
08-26-2005,09:41:17 : After Check for INSTALL_CHOICE.
08-26-2005,09:41:36 : CDlgLocalChooseCustom Pass Function.
08-26-2005,09:41:36 : After Check for INSTALL_CHOICE.
08-26-2005,09:41:36 : After Check for INSTALL_TYPE.
08-26-2005,09:41:36 : After Check for INSTALL_MODE.
08-26-2005,09:41:36 : After Check for MAINTENANCE_TYPE.
08-26-2005,09:41:36 : CDlgSvcAcctInfo: Posting MSI Data
08-26-2005,09:41:36 : Install in Maintenance mode.
08-26-2005,09:41:36 : Not in add/remove mode.
08-26-2005,09:41:36 : CDlgTSMConfig Pass Function.
08-26-2005,09:41:36 : After Check for INSTALL_MODE.
08-26-2005,09:41:36 : CDlgTSMConfig Pass Function.
08-26-2005,09:41:36 : CDlgSerialNumber Pass Function.
08-26-2005,09:41:36 : After Check for Remote_Install.
08-26-2005,09:41:36 : After Check for RA_INSTALL.
08-26-2005,09:41:36 : After Check for MODE_MAINTENANCE.
08-26-2005,09:41:36 : After Check for MAINTENANCE_TYPE.
08-26-2005,09:41:36 : CDlgLocalChooseCustom Pass Function.
08-26-2005,09:41:36 : After Check for INSTALL_CHOICE.
08-26-2005,09:41:36 : After Check for INSTALL_TYPE.
08-26-2005,09:41:36 : After Check for INSTALL_MODE.
08-26-2005,09:41:36 : After Check for MAINTENANCE_TYPE.
08-26-2005,09:41:36 : CDlgSSO Pass Function.
08-26-2005,09:41:36 : After Check for INSTALL_MODE.
08-26-2005,09:41:36 : CDlgTSMConfig Pass Function.
08-26-2005,09:41:36 : After Check for INSTALL_MODE.
08-26-2005,09:41:36 : CDlgTSMConfig Pass Function.
08-26-2005,09:41:36 : CDlgCAS Pass Function.
08-26-2005,09:41:36 : After Check for INSTALL_MODE.
08-26-2005,09:41:36 : Action 09:41:36: INSTALL.
08-26-2005,09:41:36 : Action start 09:41:36: INSTALL.
08-26-2005,09:41:36 : === Logging started: 26/08/2005 09:41:36 ===
08-26-2005,09:41:36 : Action 09:41:36: INSTALL.
08-26-2005,09:41:36 : Action start 09:41:36: INSTALL.
08-26-2005,09:41:36 : Action 09:41:36: SystemFolder.246EB7AD_459A_4FA8_83D1_41A46D7634B7.
08-26-2005,09:41:36 : Action start 09:41:36: SystemFolder.246EB7AD_459A_4FA8_83D1_41A46D7634B7.
08-26-2005,09:41:36 : Action ended 09:41:36: SystemFolder.246EB7AD_459A_4FA8_83D1_41A46D7634B7. Return value 1.
08-26-2005,09:41:36 : Action 09:41:36: LaunchConditions. Evaluating launch conditions
08-26-2005,09:41:36 : Action start 09:41:36: LaunchConditions.
08-26-2005,09:41:36 : Action ended 09:41:36: LaunchConditions. Return value 1.
08-26-2005,09:41:36 : Action 09:41:36: FindRelatedProducts. Searching for related applications
08-26-2005,09:41:36 : Action start 09:41:36: FindRelatedProducts.
08-26-2005,09:41:36 : Action ended 09:41:36: FindRelatedProducts. Return value 0.
08-26-2005,09:41:36 : Action 09:41:36: AppSearch. Searching for installed applications
08-26-2005,09:41:36 : Action start 09:41:36: AppSearch.
08-26-2005,09:41:36 : Action ended 09:41:36: AppSearch. Return value 1.
08-26-2005,09:41:36 : Action 09:41:36: ValidateProductID.
08-26-2005,09:41:36 : Action start 09:41:36: ValidateProductID.
08-26-2005,09:41:36 : Action ended 09:41:36: ValidateProductID. Return value 1.
08-26-2005,09:41:36 : Action 09:41:36: CostInitialize. Computing space requirements
08-26-2005,09:41:36 : Action start 09:41:36: CostInitialize.
08-26-2005,09:41:36 : Action ended 09:41:36: CostInitialize. Return value 1.
08-26-2005,09:41:36 : Action 09:41:36: PrepInstall.
08-26-2005,09:41:36 : Action start 09:41:36: PrepInstall.
08-26-2005,09:41:37 : Checking to see if the user has administrator privileges.
08-26-2005,09:41:37 : Checking to see if the Backup Exec UI is running.
08-26-2005,09:41:37 : Executing BE_SetCAData.
08-26-2005,09:41:37 : Executing BE_RemoveMiscBE
08-26-2005,09:41:37 : Action 09:41:37: PrepBEMain. Initializing Backup Exec install components
08-26-2005,09:41:37 : Executing BEMain_PrepBEMain. Preparing BE Media Server components.
08-26-2005,09:41:37 : Executing MakeBEDBBakFile.
08-26-2005,09:41:37 : Executing SetRegKeys.
08-26-2005,09:41:38 : Executing RAMain_PrepRAMain. Preparing Remote Administrator Console components.
08-26-2005,09:41:38 : Action 09:41:38: PrepRAMain. Initializing Remote Administrator install components
08-26-2005,09:41:38 : Executing SetRAMainRegKeys.
08-26-2005,09:41:38 : Executing RASideBySideCheck
08-26-2005,09:41:38 : Executing RAMain EnumkeyUpdate.
08-26-2005,09:41:38 : Executing RAMain EnumkeyUpdate.
08-26-2005,09:41:38 : Action 09:41:38: PrepIDR. Initializing Intelligent Disaster Recovery install components
08-26-2005,09:41:38 : Executing IDR_PrepIDR. Preparing IDR components.
08-26-2005,09:41:38 : Executing IDR_SetRegKeys.
08-26-2005,09:41:38 : Executing IDR_StreamMyCDSetup.
08-26-2005,09:41:38 : Action 09:41:38: PrepAutoLdr. Initializing Robotic Library install components
08-26-2005,09:41:38 : Executing AutoLdr_PrepAutoLdr. Preparing Auto Loader components.
08-26-2005,09:41:38 : Executing NetCHGR_AddToServiceGroup.
08-26-2005,09:41:38 : Executing VSD_InstallVSDTable.
08-26-2005,09:41:40 : Executing CHGR_CopySCSIDriver.
08-26-2005,09:41:40 : Executing CHGR_CopyOEMSetup.
08-26-2005,09:41:41 : Executing CHGR_SaveInstallInfo.
08-26-2005,09:41:41 : Action 09:41:41: PrepMSExch. Initializing Agent for Microsoft Exchange Server install components
08-26-2005,09:41:41 : Executing CA PrepMSExch with target MSExch_PrepMSExch.
08-26-2005,09:41:41 : Executing MSExch_SetRegKeys.
08-26-2005,09:41:41 : Action 09:41:41: PrepMSSQL. Initializing Agent for Microsoft SQL Server install components
08-26-2005,09:41:41 : Executing CA PrepMSSQL with target MSSQL_PrepMSSQL.
08-26-2005,09:41:41 : Executing MSSQL_SetRegKeys.
08-26-2005,09:41:41 : Executing IsSBS()
08-26-2005,09:41:41 : Small Business Server Edition
08-26-2005,09:41:41 : Executing ConfigureSBSServer()
08-26-2005,09:41:41 : Executing GetSBSServerVersion()
08-26-2005,09:41:41 : Executing IsIE5()
08-26-2005,09:41:41 : Executing SBS_UpdateBackupKey()
08-26-2005,09:41:41 : Executing SetSBSLinkOnReg()
08-26-2005,09:41:41 : Configure SBS Server successfully.
08-26-2005,09:41:41 : Action ended 09:41:41: PrepInstall. Return value 1.
08-26-2005,09:41:41 : Action 09:41:41: FileCost. Computing space requirements
08-26-2005,09:41:41 : Action start 09:41:41: FileCost.
08-26-2005,09:41:41 : Action ended 09:41:41: FileCost. Return value 1.
08-26-2005,09:41:41 : Action 09:41:41: IsolateComponents.
08-26-2005,09:41:41 : Action start 09:41:41: IsolateComponents.
08-26-2005,09:41:41 : Action ended 09:41:41: IsolateComponents. Return value 1.
08-26-2005,09:41:41 : Action 09:41:41: CostFinalize. Computing space requirements
08-26-2005,09:41:41 : Action start 09:41:41: CostFinalize.
08-26-2005,09:41:42 : Action ended 09:41:42: CostFinalize. Return value 1.
08-26-2005,09:41:42 : Action 09:41:42: Set_MSM_InstallDir.
08-26-2005,09:41:42 : Action start 09:41:42: Set_MSM_InstallDir.
08-26-2005,09:41:42 : Executing SetMSMInstallDir
08-26-2005,09:41:42 : Action ended 09:41:42: Set_MSM_InstallDir. Return value 1.
08-26-2005,09:41:42 : Action 09:41:42: SetBewsaTargetProperty.
08-26-2005,09:41:42 : Action start 09:41:42: SetBewsaTargetProperty.
08-26-2005,09:41:42 : Executing SetBewsaTargetProperty.
08-26-2005,09:41:42 : BEWSATARGET.52386FC2_5A96_4505_896E_E5A5D41757DC
08-26-2005,09:41:42 : Action ended 09:41:42: SetBewsaTargetProperty. Return value 1.
08-26-2005,09:41:42 : Action 09:41:42: SetODBCFolders. Initializing ODBC directories
08-26-2005,09:41:42 : Action start 09:41:42: SetODBCFolders.
08-26-2005,09:41:42 : Action ended 09:41:42: SetODBCFolders. Return value 1.
08-26-2005,09:41:42 : Action 09:41:42: MigrateFeatureStates. Migrating feature states from related applications
08-26-2005,09:41:42 : Action start 09:41:42: MigrateFeatureStates.
08-26-2005,09:41:42 : Action ended 09:41:42: MigrateFeatureStates. Return value 0.
08-26-2005,09:41:42 : Action 09:41:42: InstallValidate. Validating install
08-26-2005,09:41:42 : Action start 09:41:42: InstallValidate.
08-26-2005,09:41:53 : Action ended 09:41:53: InstallValidate. Return value 1.
08-26-2005,09:41:53 : Action 09:41:53: InstallInitialize.
08-26-2005,09:41:53 : Action start 09:41:53: InstallInitialize.
08-26-2005,09:41:53 : Action 09:41:53: GenerateScript. Generating script operations for action:
08-26-2005,09:41:53 : InstallInitialize
08-26-2005,09:41:53 : Action ended 09:41:53: InstallInitialize. Return value 1.
08-26-2005,09:41:53 : Action 09:41:53: ProcessComponents. Updating component registration
08-26-2005,09:41:53 : Action start 09:41:53: ProcessComponents.
08-26-2005,09:41:53 : Action ended 09:41:53: ProcessComponents. Return value 1.
08-26-2005,09:41:53 : Action 09:41:53: UnpublishComponents. Unpublishing Qualified Components
08-26-2005,09:41:53 : Action start 09:41:53: UnpublishComponents.
08-26-2005,09:41:53 : Action ended 09:41:53: UnpublishComponents. Return value 1.
08-26-2005,09:41:53 : Action 09:41:53: MsiUnpublishAssemblies. Unpublishing assembly information
08-26-2005,09:41:53 : Action start 09:41:53: MsiUnpublishAssemblies.
08-26-2005,09:41:53 : Application Context:Unpublishing assembly information, Assembly Name:
08-26-2005,09:41:53 : Action ended 09:41:53: MsiUnpublishAssemblies. Return value 1.
08-26-2005,09:41:53 : Action 09:41:53: UnpublishFeatures. Unpublishing product features
08-26-2005,09:41:53 : Action start 09:41:53: UnpublishFeatures.
08-26-2005,09:41:53 : Feature: Unpublishing product features
08-26-2005,09:41:53 : Action ended 09:41:53: UnpublishFeatures. Return value 1.
08-26-2005,09:41:53 : Action 09:41:53: RB_StopBEServices.
08-26-2005,09:41:53 : Action start 09:41:53: RB_StopBEServices.
08-26-2005,09:41:53 :
08-26-2005,09:41:53 : Action ended 09:41:53: RB_StopBEServices. Return value 1.
08-26-2005,09:41:53 : Action 09:41:53: StopBEServices. Stopping Backup Exec services
08-26-2005,09:41:53 : Action start 09:41:53: StopBEServices.
08-26-2005,09:41:53 : Action ended 09:41:53: StopBEServices. Return value 1.
08-26-2005,09:41:53 : Action 09:41:53: StopServices. Stopping services
08-26-2005,09:41:53 : Action start 09:41:53: StopServices.
08-26-2005,09:41:53 : Action ended 09:41:53: StopServices. Return value 1.
08-26-2005,09:41:53 : Action 09:41:53: RB_RemoveInstall.
08-26-2005,09:41:53 : Action start 09:41:53: RB_RemoveInstall.
08-26-2005,09:41:53 :
08-26-2005,09:41:53 : Action ended 09:41:53: RB_RemoveInstall. Return value 1.
08-26-2005,09:41:53 : Action 09:41:53: RemoveInstall. Removing VERITAS Backup Exec components. Please wait...
08-26-2005,09:41:53 : Action start 09:41:53: RemoveInstall.
08-26-2005,09:41:53 : Action ended 09:41:53: RemoveInstall. Return value 1.
08-26-2005,09:41:53 : Action 09:41:53: DeleteServices. Deleting services
08-26-2005,09:41:53 : Action start 09:41:53: DeleteServices.
08-26-2005,09:41:53 : Action ended 09:41:53: DeleteServices. Return value 1.
08-26-2005,09:41:53 : Action 09:41:53: UnregisterComPlus. Unregistering COM+ Applications and Components
08-26-2005,09:41:53 : Action start 09:41:53: UnregisterComPlus.
08-26-2005,09:41:53 : Action ended 09:41:53: UnregisterComPlus. Return value 1.
08-26-2005,09:41:53 : Action 09:41:53: SelfUnregModules. Unregistering modules
08-26-2005,09:41:53 : Action start 09:41:53: SelfUnregModules.
08-26-2005,09:41:53 : Action ended 09:41:53: SelfUnregModules. Return value 1.
08-26-2005,09:41:53 : Action 09:41:53: UnregisterTypeLibraries. Unregistering type libraries
08-26-2005,09:41:53 : Action start 09:41:53: UnregisterTypeLibraries.
08-26-2005,09:41:53 : Action ended 09:41:53: UnregisterTypeLibraries. Return value 1.
08-26-2005,09:41:53 : Action 09:41:53: RemoveODBC. Removing ODBC components
08-26-2005,09:41:54 : Action start 09:41:54: RemoveODBC.
08-26-2005,09:41:54 : Action ended 09:41:54: RemoveODBC. Return value 1.
08-26-2005,09:41:54 : Action 09:41:54: UnregisterFonts. Unregistering fonts
08-26-2005,09:41:54 : Action start 09:41:54: UnregisterFonts.
08-26-2005,09:41:54 : Action ended 09:41:54: UnregisterFonts. Return value 1.
08-26-2005,09:41:54 : Action 09:41:54: DLO_RemoveShares.FBF6AB5B_373C_4CD4_B277_E08D4D444E2C.
08-26-2005,09:41:54 : Action start 09:41:54: DLO_RemoveShares.FBF6AB5B_373C_4CD4_B277_E08D4D444E2C.
08-26-2005,09:41:54 : : RemoveShares: Begin
08-26-2005,09:41:54 : : GetRegValue: Fail
08-26-2005,09:41:54 : : GetRegValue Fail: ClientInstallSetShare
08-26-2005,09:41:54 : : GetClientInstallShare: Fail
08-26-2005,09:41:54 : : Remove client install share: Successful
08-26-2005,09:41:54 : : RemoveShares: End: Successful
08-26-2005,09:41:54 : Action ended 09:41:54: DLO_RemoveShares.FBF6AB5B_373C_4CD4_B277_E08D4D444E2C. Return value 1.
08-26-2005,09:41:54 : Action 09:41:54: ExportDataPath.FBF6AB5B_373C_4CD4_B277_E08D4D444E2C.
08-26-2005,09:41:54 : Action start 09:41:54: ExportDataPath.FBF6AB5B_373C_4CD4_B277_E08D4D444E2C.
08-26-2005,09:41:55 : Action ended 09:41:55: ExportDataPath.FBF6AB5B_373C_4CD4_B277_E08D4D444E2C. Return value 0.
08-26-2005,09:41:55 : Action 09:41:55: RemoveRegistryValues. Removing system registry values
08-26-2005,09:41:55 : Action start 09:41:55: RemoveRegistryValues.
08-26-2005,09:41:55 : Key: Removing system registry values, Name:
08-26-2005,09:41:55 : Action ended 09:41:55: RemoveRegistryValues. Return value 1.
08-26-2005,09:41:55 : Action 09:41:55: UnregisterClassInfo. Unregister class servers
08-26-2005,09:41:55 : Action start 09:41:55: UnregisterClassInfo.
08-26-2005,09:41:55 : Class ID: Unregister class servers
08-26-2005,09:41:55 : Action ended 09:41:55: UnregisterClassInfo. Return value 1.
08-26-2005,09:41:55 : Action 09:41:55: UnregisterExtensionInfo. Unregistering extension servers
08-26-2005,09:41:55 : Action start 09:41:55: UnregisterExtensionInfo.
08-26-2005,09:41:55 : Action ended 09:41:55: UnregisterExtensionInfo. Return value 1.
08-26-2005,09:41:55 : Action 09:41:55: UnregisterProgIdInfo. Unregistering program identifiers
08-26-2005,09:41:55 : Action start 09:41:55: UnregisterProgIdInfo.
08-26-2005,09:41:55 : ProgID: Unregistering program identifiers
08-26-2005,09:41:55 : Action ended 09:41:55: UnregisterProgIdInfo. Return value 1.
08-26-2005,09:41:55 : Action 09:41:55: UnregisterMIMEInfo. Unregistering MIME info
08-26-2005,09:41:55 : Action start 09:41:55: UnregisterMIMEInfo.
08-26-2005,09:41:55 : Action ended 09:41:55: UnregisterMIMEInfo. Return value 1.
08-26-2005,09:41:55 : Action 09:41:55: RemoveIniValues. Removing INI file entries
08-26-2005,09:41:55 : Action start 09:41:55: RemoveIniValues.
08-26-2005,09:41:55 : Action ended 09:41:55: RemoveIniValues. Return value 1.
08-26-2005,09:41:55 : Action 09:41:55: RemoveShortcuts. Removing shortcuts
08-26-2005,09:41:55 : Action start 09:41:55: RemoveShortcuts.
08-26-2005,09:41:55 : Shortcut: Removing shortcuts
08-26-2005,09:41:55 : Action ended 09:41:55: RemoveShortcuts. Return value 1.
08-26-2005,09:41:55 : Action 09:41:55: RemoveEnvironmentStrings. Updating environment strings
08-26-2005,09:41:55 : Action start 09:41:55: RemoveEnvironmentStrings.
08-26-2005,09:41:55 : Name: Updating environment strings, Value: , Action
08-26-2005,09:41:55 : Action ended 09:41:55: RemoveEnvironmentStrings. Return value 1.
08-26-2005,09:41:55 : Action 09:41:55: RemoveDuplicateFiles. Removing duplicated files
08-26-2005,09:41:55 : Action start 09:41:55: RemoveDuplicateFiles.
08-26-2005,09:41:55 : File: Removing duplicated files, Directory:
08-26-2005,09:41:55 : Action ended 09:41:55: RemoveDuplicateFiles. Return value 1.
08-26-2005,09:41:55 : Action 09:41:55: RemoveFiles. Removing files
08-26-2005,09:41:55 : Action start 09:41:55: RemoveFiles.
08-26-2005,09:41:55 : Removing files
08-26-2005,09:41:56 : Action ended 09:41:56: RemoveFiles. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: RemoveFolders. Removing folders
08-26-2005,09:41:56 : Action start 09:41:56: RemoveFolders.
08-26-2005,09:41:56 : Folder: Removing folders
08-26-2005,09:41:56 : Action ended 09:41:56: RemoveFolders. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: CreateFolders. Creating folders
08-26-2005,09:41:56 : Action start 09:41:56: CreateFolders.
08-26-2005,09:41:56 : Action ended 09:41:56: CreateFolders. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: MoveFiles. Moving files
08-26-2005,09:41:56 : Action start 09:41:56: MoveFiles.
08-26-2005,09:41:56 : Action ended 09:41:56: MoveFiles. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: InstallFiles. Copying new files
08-26-2005,09:41:56 : Action start 09:41:56: InstallFiles.
08-26-2005,09:41:56 : Copying new files
08-26-2005,09:41:56 : Action ended 09:41:56: InstallFiles. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: DuplicateFiles. Creating duplicate files
08-26-2005,09:41:56 : Action start 09:41:56: DuplicateFiles.
08-26-2005,09:41:56 : Action ended 09:41:56: DuplicateFiles. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: PatchFiles. Patching files
08-26-2005,09:41:56 : Action start 09:41:56: PatchFiles.
08-26-2005,09:41:56 : Action ended 09:41:56: PatchFiles. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: BindImage. Binding executables
08-26-2005,09:41:56 : Action start 09:41:56: BindImage.
08-26-2005,09:41:56 : Action ended 09:41:56: BindImage. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: CreateShortcuts. Creating shortcuts
08-26-2005,09:41:56 : Action start 09:41:56: CreateShortcuts.
08-26-2005,09:41:56 : Action ended 09:41:56: CreateShortcuts. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: RegisterClassInfo. Registering class servers
08-26-2005,09:41:56 : Action start 09:41:56: RegisterClassInfo.
08-26-2005,09:41:56 : Action ended 09:41:56: RegisterClassInfo. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: RegisterExtensionInfo. Registering extension servers
08-26-2005,09:41:56 : Action start 09:41:56: RegisterExtensionInfo.
08-26-2005,09:41:56 : Action ended 09:41:56: RegisterExtensionInfo. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: RegisterProgIdInfo. Registering program identifiers
08-26-2005,09:41:56 : Action start 09:41:56: RegisterProgIdInfo.
08-26-2005,09:41:56 : Action ended 09:41:56: RegisterProgIdInfo. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: RegisterMIMEInfo. Registering MIME info
08-26-2005,09:41:56 : Action start 09:41:56: RegisterMIMEInfo.
08-26-2005,09:41:56 : Action ended 09:41:56: RegisterMIMEInfo. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: WriteRegistryValues. Writing system registry values
08-26-2005,09:41:56 : Action start 09:41:56: WriteRegistryValues.
08-26-2005,09:41:56 : Action ended 09:41:56: WriteRegistryValues. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: ImportDataPath.FBF6AB5B_373C_4CD4_B277_E08D4D444E2C.
08-26-2005,09:41:56 : Action start 09:41:56: ImportDataPath.FBF6AB5B_373C_4CD4_B277_E08D4D444E2C.
08-26-2005,09:41:56 : Action ended 09:41:56: ImportDataPath.FBF6AB5B_373C_4CD4_B277_E08D4D444E2C. Return value 0.
08-26-2005,09:41:56 : Action 09:41:56: WriteIniValues. Writing INI file values
08-26-2005,09:41:56 : Action start 09:41:56: WriteIniValues.
08-26-2005,09:41:56 : Action ended 09:41:56: WriteIniValues. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: WriteEnvironmentStrings. Updating environment strings
08-26-2005,09:41:56 : Action start 09:41:56: WriteEnvironmentStrings.
08-26-2005,09:41:56 : Action ended 09:41:56: WriteEnvironmentStrings. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: RegisterFonts. Registering fonts
08-26-2005,09:41:56 : Action start 09:41:56: RegisterFonts.
08-26-2005,09:41:56 : Action ended 09:41:56: RegisterFonts. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: InstallODBC. Installing ODBC components
08-26-2005,09:41:56 : Action start 09:41:56: InstallODBC.
08-26-2005,09:41:56 : Action ended 09:41:56: InstallODBC. Return value 0.
08-26-2005,09:41:56 : Action 09:41:56: RegisterTypeLibraries. Registering type libraries
08-26-2005,09:41:56 : Action start 09:41:56: RegisterTypeLibraries.
08-26-2005,09:41:56 : Action ended 09:41:56: RegisterTypeLibraries. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: RegisterComPlus. Registering COM+ Applications and Components
08-26-2005,09:41:56 : Action start 09:41:56: RegisterComPlus.
08-26-2005,09:41:56 : Action ended 09:41:56: RegisterComPlus. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: InstallServices. Installing new services
08-26-2005,09:41:56 : Action start 09:41:56: InstallServices.
08-26-2005,09:41:56 : Action ended 09:41:56: InstallServices. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: StartServices. Starting services
08-26-2005,09:41:56 : Action start 09:41:56: StartServices.
08-26-2005,09:41:56 : Action ended 09:41:56: StartServices. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: SelfRegModules. Registering modules
08-26-2005,09:41:56 : Action start 09:41:56: SelfRegModules.
08-26-2005,09:41:56 : Action ended 09:41:56: SelfRegModules. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: RegisterUser. Registering user
08-26-2005,09:41:56 : Action start 09:41:56: RegisterUser.
08-26-2005,09:41:56 : Action ended 09:41:56: RegisterUser. Return value 0.
08-26-2005,09:41:56 : Action 09:41:56: RegisterProduct. Registering product
08-26-2005,09:41:56 : Action start 09:41:56: RegisterProduct.
08-26-2005,09:41:56 : Action ended 09:41:56: RegisterProduct. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: PublishComponents. Publishing qualified components
08-26-2005,09:41:56 : Action start 09:41:56: PublishComponents.
08-26-2005,09:41:56 : Action ended 09:41:56: PublishComponents. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: MsiPublishAssemblies. Publishing assembly information
08-26-2005,09:41:56 : Action start 09:41:56: MsiPublishAssemblies.
08-26-2005,09:41:56 : Action ended 09:41:56: MsiPublishAssemblies. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: PublishFeatures. Publishing product features
08-26-2005,09:41:56 : Action start 09:41:56: PublishFeatures.
08-26-2005,09:41:56 : Action ended 09:41:56: PublishFeatures. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: PublishProduct. Publishing product information
08-26-2005,09:41:56 : Action start 09:41:56: PublishProduct.
08-26-2005,09:41:56 : Action ended 09:41:56: PublishProduct. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: RemoveDirs_MSI.
08-26-2005,09:41:56 : Action start 09:41:56: RemoveDirs_MSI.
08-26-2005,09:41:56 :
08-26-2005,09:41:56 : Action ended 09:41:56: RemoveDirs_MSI. Return value 1.
08-26-2005,09:41:56 : Action 09:41:56: InstallFinalize.
08-26-2005,09:41:56 : Action start 09:41:56: InstallFinalize.
08-26-2005,09:41:56 :
08-26-2005,09:41:56 : Action 09:41:56: InstallInitialize.
08-26-2005,09:41:56 : Action 09:41:56: ProcessComponents. Updating component registration
08-26-2005,09:41:58 : Action 09:41:58: MsiUnpublishAssemblies. Unpublishing assembly information
08-26-2005,09:41:58 : Application Context:Global, Assembly Name:Microsoft.MSXML2,publicKeyToken="6bd6b9abf345378f",version="4.20.9818.0",type="win32",processorArchitecture="x86"
08-26-2005,09:41:58 : Application Context:Global, Assembly Name:Microsoft.MSXML2R,publicKeyToken="6bd6b9abf345378f",version="4.1.0.0",type="win32",processorArchitecture="x86"
08-26-2005,09:41:58 : Action 09:41:58: UnpublishFeatures. Unpublishing product features
08-26-2005,09:41:58 : Feature: BackupExec
08-26-2005,09:41:58 : Feature: RemoteAdmin
08-26-2005,09:41:58 : Feature: AutoLoader
08-26-2005,09:41:58 : Feature: IDR
08-26-2005,09:41:58 : Feature: VSP
08-26-2005,09:41:58 : Feature: TSM
08-26-2005,09:41:58 : Feature: SSO
08-26-2005,09:41:58 : Feature: ExchAgent
08-26-2005,09:41:58 : Feature: R3Agent
08-26-2005,09:41:58 : Feature: LotusDomino
08-26-2005,09:41:58 : Feature: MSSharePoint
08-26-2005,09:41:58 : Feature: OracleAgent
08-26-2005,09:41:58 : Feature: SQLAgent
08-26-2005,09:41:58 : Feature: MSXML40
08-26-2005,09:41:58 : Feature: Bewsa
08-26-2005,09:41:58 : Feature: Ecm
08-26-2005,09:41:58 : Feature: Docs
08-26-2005,09:41:58 : Feature: CASO_MMS
08-26-2005,09:41:58 : Feature: DLOConsole
08-26-2005,09:41:58 : Feature: DLOClient
08-26-2005,09:41:58 : Feature: DLOService
08-26-2005,09:41:58 : Feature: MicrosoftDlls
08-26-2005,09:41:58 : Action 09:41:58: RB_StopBEServices.
08-26-2005,09:41:58 : Action 09:41:58: StopBEServices. Stopping Backup Exec services
08-26-2005,09:41:58 : Stopping BE services.
08-26-2005,09:41:59 : Action 09:41:59: RB_RemoveInstall.
08-26-2005,09:41:59 : Action 09:41:59: RemoveInstall. Removing VERITAS Backup Exec components. Please wait...
08-26-2005,09:41:59 : DISABLECANCEL
08-26-2005,09:41:59 : Executing BEMain_RemoveBEMain. Removing BE Media Server components.
08-26-2005,09:41:59 : Executing RegCOMServers.
08-26-2005,09:42:00 : Un-registering Dll: C:\PROGRA~1\VERITAS\BACKUP~1\NT\ipvlapi.dll
08-26-2005,09:42:00 : Successful un-registration of C:\PROGRA~1\VERITAS\BACKUP~1\NT\ipvlapi.dll
08-26-2005,09:42:00 : Un-registering Dll: C:\PROGRA~1\VERITAS\BACKUP~1\NT\becatdrv.dll
08-26-2005,09:42:00 : Successful un-registration of C:\PROGRA~1\VERITAS\BACKUP~1\NT\becatdrv.dll
08-26-2005,09:42:00 : Executing BE_PerfSetup.
08-26-2005,09:42:00 : C:\PROGRA~1\VERITAS\BACKUP~1\NT\BEPerfSetup.exe -Uninstall
08-26-2005,09:42:00 : Error: Unknown error trying to run beperfsetup.exe.
08-26-2005,09:42:00 : Executing BE_RemoveAllRegistryKeys()
08-26-2005,09:42:00 : Software\VERITAS\StoreX\10.0
08-26-2005,09:42:00 : Executing RAMain_RemoveRAMain. Removing Remote Administrator Console components.
08-26-2005,09:42:00 : Executing RAMain RegisterDlls.
08-26-2005,09:42:01 : Un-registering Dll: C:\Program Files\VERITAS\Backup Exec\NT\storex.ocx
08-26-2005,09:42:01 : Successful un-registration of C:\Program Files\VERITAS\Backup Exec\NT\storex.ocx
08-26-2005,09:42:01 : Un-registering Dll: C:\PROGRA~1\VERITAS\BACKUP~1\NT\storex.ocx
08-26-2005,09:42:01 : Successful un-registration of C:\PROGRA~1\VERITAS\BACKUP~1\NT\storex.ocx
08-26-2005,09:42:01 : Un-registering Dll: C:\PROGRA~1\VERITAS\BACKUP~1\NT\schedu.dll
08-26-2005,09:42:01 : BERegisterDll: Failed to call registration function.
08-26-2005,09:42:01 : Action ended 09:42:01: InstallFinalize. Return value 3.
08-26-2005,09:42:01 : Action 09:42:01: Rollback. Rolling back action:
08-26-2005,09:42:01 : Removing VERITAS Backup Exec components. Please wait...
08-26-2005,09:42:01 : RB_RemoveInstall
08-26-2005,09:42:02 : Rolling back removing BE services.
08-26-2005,09:42:02 : Rolling back removal of BE database.
08-26-2005,09:42:02 : Executing Attach_BEDB.
08-26-2005,09:42:06 : The SQL server HYAMSSBS2003\BKUPEXEC with service name of MSSQL$BKUPEXEC has been started
08-26-2005,09:42:06 : DRIVER={SQL Server};SERVER=HYAMSSBS2003\BKUPEXEC;Trusted_Connection=Yes
08-26-2005,09:45:58 : SQL Server does not exist or access denied.
ConnectionOpen (Connect()).
2 REPLIES 2

uz
Level 6
Partner Accredited Certified
Try the following:

please check whether there is a directory called C:\Program Files\Microsoft SQL Server\mssql$BKUPEXEC

if yes. insure that there is no mssql server service running for BE on the machine. Delete the directory.

Also stop all Backup Exec Services running on the machine.

Delete the BE installation folder. (e.g. prog\veritas\backup exec..)

open regedit and delete the following settings:

hk_local_machine\system\currentcontrolset\services\MSSQL$BKUPEXEC (if it exists) as well as all the BackupExec entries under the services entry.


also delete

hk_local_machine\software\microsoft\microsoft sql server

hk_lokal_machine\software\veritas

reboot the server.

WARNING !!! Do NOT delete this entries if you have other MS SQL instances installed on the server besides Backup Exec !!!

WARNING !! Do NOT do thios this if the Advanced open File Option was installed on the BE server !!!

After reboot, try a new installation of BE.

besides, I have seen you are installing BE 10.0 5484 ...

you should go for BE 10.0 5520

see: http://seer.support.veritas.com/docs/277181.htm

In rare cases, the MSDE needs to be manually removed with MSIZAP.exe (see microsoft info on how to do this.)

Hope this helps

Regards

UZ

padmaja_rajopad
Level 6
Hi,

please refer to the following link

During install, the error "BERegisterDll: Failed to call registration function" is displayed in the BKUPINST.LOG file after the setup program attempts to register the file SCHEDU.DLL.

http://support.veritas.com/docs/264720

Hope it helps



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