Cannot find backup selection (Oracle DB)

[William_Lawance]

Hi,

Oracle DB couldn't find suddenly, please advice.

Thanks !

[CraigV]

Open up the selection and check if you can see the Oracle DB. If not, check the following:

1. If you had a trial license for the Oracle DB, make sure it hasn't lapsed, and if it has, then you need to purchase a production license.

2. If you have the DB license, reload it.

3. If you can see the Oracle DB, then deselect the DBs and then reselect them.

Thanks!

[CraigV]

...then do step 1 & 2 above. Also make sure the RAWS agent is running and the necessary ports are opened on any existing firewall on that server.

Thanks!

[William_Lawance]

Before I can backup this Oracle DB but failure from today.

In file selection, I couldn't locate Oracle DB.

[William_Lawance]

How to reload license ?

thanks

[William_Lawance]

Actually, SQL DB also not selected in backup job, but I can add it backup.

Just Orcale DB not selected and not be found in list.

[William_Lawance]

Actually, SQL DB also not selected in backup job, but I can add it backup.

Just Orcale DB not selected and not be found in list.

[CraigV]

...do you know how to install a license in Backup Exec? Refer to the link below:

www.youtube.com/watch?v=RnkBrcaPwIA

[William_Lawance]

This HKAEDB is clustered by HKAEDBS1 and HKAEDBS2

Currently, Oracle is running in HKAEDBS2

[VJware]

If Oracle is clustered, then add the virtual ip/name of the cluster. Then you should be able to see the Oracle DBs for backup selection.

[William_Lawance]

Please refer to first reply, HKAEDB is clustered but only Q: can be selected

[VJware]

Is the Remote Agent service running on both nodes ?

Have you tried readding the license keys as suggested earlier by CraigV ?

[CraigV]

...if you fail over to the other cluster node, can you see the Oracle DB?

[William_Lawance]

FYI

Oracle credential

[William_Lawance]

- Both servers have installed BE agent 2014.

- Currently DB is connecting to HKAEDBS2

[William_Lawance]

Do you mean change cluster node from hkaedbs2 to hkaedbs1 ?

[William_Lawance]

Yes, i have install by this way

[CraigV]

Exactly!

[William_Lawance]

I have tried to remove cluster (HKAEDB) from BE server then add it back.

But now still see "Q:" only.

Please advice.

Thanks !

[CraigV]

...remove both remote agents off the 2 cluster nodes, reinstall them and check again.

Make sure port 10000 is open on any firewall running.