Cannot restore individual emails using GRT

[David_Ball_2]

The backup option is set correctly, I have a mailbox for the account used to connect to the Exchange server and it has delegated privileges in Exchange, the Exchange database files are EDB etc. but on the restore job I cannot drill down past the mailbox name to select individual emails. When I try I just get the word "None" appearing in the panel that normally lists the contents of the mailbox.

I am desparately in need of help. 

[Lively]

To get the wheels rolling on this. 

What version of Exchange are you on?  Does the Full backup job state the job completed successfully or are there errors?

[David_Ball_2]

Sorry for the omission.  Version 11.0 Rev 7170  SP3 installed.  Windows 2003 server std with latest SP and updates installed.

The backup job completes without error.

Thanks

David

[Anup]

Is backup taken on tape?

Duplicate it to disk?

You can run duplicate backup job from tape to disk...then try to restore..you will be able to see everything

[David_Ball_2]

Thanks for your reply.

The backup goes directly to disk.

David