Cannot update to SP3?

[Carlton_Whitmor]

When I try to install the SP3 patch I get a message that says that I need to install "BE4691RSP1.exe" first. I tried to find the sp1 in the download section, but couldn't find it.
Any ideas on how to fix this?

[Amruta_Purandar]

Hello,

Please repair the Backup Exec installation and then install the SP3.
Refer the following technote.
Title:
Repairing Backup Exec 9.x and 10.x for Windows Servers
http://support.veritas.com/docs/253199

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Hector_Bravo]

I have already installed SP3.

The solution was to install hotfix 52 before SP3.

Now, I still have a similar problem trying to install SP4 (requiring to install SP2 but already is).

I have installed all hotfixes after SP3, but it doesn't work.

Do you have any idea ?

[Carlton_Whitmor]

Ok, I followed the instructions for doing a "repair", but I'm still getting the same error message. In addition SP3 is no longer available so I had to try SP4.

I have the Exchange and Open Files add-ons installed as well. Could it be a problem with one of those options?

[Simon_Says]

See my post at the link below

Here's how you can get SP3 or SP4 to install
http://forums.veritas.com/discussions/thread.jspa?threadID=55069&tstart=0

[c_p_2]

Check out Simon's thread titled, "Here's how you can get SP3 or SP4 to install" <>. I tried it, and it works. Note: To make the VERITAS Update icon disappear from the system tray, I had to import all the Installer values back into the Registry AND modify the two REG_MULTI_SZ settings to include the SP4 GUID .