Change SQL Server sa Password

[lanboss]

I am attempting to use the BEUtility.exe and support document 254374 "How to change the SQL Server system administrator password...." to change the sa password on my Backup Exec v10d / Windows 2003 backup server. I am logged onto the server as local administrator. I run the "Change SQL Server Password" applet and it starts OK, but ends with the following msg:

"Performing change SA password for BKUPEXEC SQL Sever instance.
Error: Unable to change password.
Change SA password for server VSACXXXX ended with errors."

I have attempted to run the applet with the SQL instance running and not running. Both ended with the same error.

Could someone please give me a clue, here. I've spent lotsa time trying to track it down in the docs with no luck.

TIA, mrchongo

[lanboss]

Problem solved by Symantec tech support. The "old password" was the default password. The default password is null. I was trying to change it with the misunderstanding that the "old password" was password. Silly me. Good to go.