Hello Michael,
Thankyou for your query. Have you installed the latest device drivers for the tape drives ? If not please do so.
Also please check ig you have stopped and disabled removable Storage Service. It should always be disabled when Backup Exec is being used as the backup Software.
Check in the system logs for event IDs 5,7,9, 11, 15
If you have any of these with the source being the SCSI card or the device drivers please refer to the following technotes.
How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0
http://support.veritas.com/docs/255501
How to troubleshoot error messages about Event ID 9 and Event ID 11
http://support.microsoft.com/default.aspx?scid=kb;en-us;314093
Hope this helps. You may also try using a new cleaning tape, check for any alerts that have been reported in the alerts tab. Answer them with an OK.
NOTE : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.
Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007
http://seer.support.veritas.com/docs/277429.htm
