Cleaning Job fails with Time Out Error

[Fiona_Cameron_2]

Hi,

We are running Backup Exec V9.1rev 4691.

The cleaning job has started failing with the following error:

"(Server: "MSL19") (Job: "Clean Drives") Clean Drives -- The job failed wi th the following error: Library error - robotic library driver has timed out."


I have replaced the cleaning tape and set-up a new cleaning job. This ran and completed successfully once, but used the whole capacity of the tape. When I tried to run the job again it failed with the above error.

All firmware, drivers and BE are at their latest revsions/service packs.

Any ideas why this has started happening?

Thanks in advance for help,
Fiona

[Amruta_Bhide]

Hello,
We would suggest you to first check if your device is listed as tested or compatible in the Backupexec HCL:

http://support.veritas.com/docs/271383


http://support.veritas.com/docs/271382

If the device is tested install the Backupexec drivers from Veritas.
]http://support.veritas.com/docs/273853



- If the device is listed as compatible , use OEM drivers.

Hope that helps you.

IF the Problem persists, please write back to us with a more detailed information.

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Note : If we do not receive your reply within two business days, this post would be marked �assumed answered� and would be moved to �answered questions� pool.


Thanks.

[Fiona_Cameron_2]

Hi,

Many thanks for the reply.

I have checked the HCL list and my HP StorageWorks device is listed as tested. I have downloaded and installed the BE driver and will test this asap.

Best Regards
Fiona

[Fiona_Cameron_2]

Hi,

After downloading and installing the BE drivers the time out problem has been resolved.

One issue remaining is that a single run of the Cleaning Job now shows the whole capacity of the tape as having been used. Is there any reason why this should have started happening? Usually a cleaning tape can be used for several months before being replaced.

Regards
Fiona

[Shilpa_pawar_2]

Hi,

This issue needs a different line of troubleshooting and hence, we request you to resubmit your query as a new post.

NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[Fiona_Cameron_2]

Hi,

I have posted a new case as requested.

Regards
Fiona

[Ajit_Kulkarni]

Hello Fiona,

Thanks for the update.


Regards