To expand on Hywel's answer a little
2 Exchange Servers, whether separate servers or clustered, need two exchange serials Each Exchange license includes on RemoteAgent
the SQL license also includes a Remote Agent
Workstations - for disaster recovery, need the RAWS installed, but you don't need to purchase one for DesktopOS machines, just do a silent install
You also need to remember that Symantec's Tech Support is based in the Indian Subcontinent, and while it is the business day in the US, it is the middle of the night there. (Don't bother them with a concept such as support available when the customer is actually working!) so expecting a reply in 1 1/2 hours may be pushing it ;) )
Message was edited by:
Ken Putnam