hope someone can help here. We've got a server licence for Backup Exec 10.0 (service pack 4) and have the DLO option (which has been working fine for years). I came into work this morning to see that my workstation's DLO Agent is disabled, as are my 5 colleagues'.
When I log in as administrator to the server and try to open the console I get the message:
"The VERITAS Backup Exec Desktop and Laptop Option licence is invalid. Click OK to exit."
The DLO console screen then disappears again and I can get no more info, so I can't find out why this is happening.
I have called Symantec for an explanation and to verify that our licence keys are valid (they are). This is all really weird, we've never updated the software and the server O/S is SBS 2003. We got a new server over a year ago so this isn't a machine migration problem.
Help would be greatly appreciated, Symantec refuse to put me through to techsupport without a valid support contract, but they won't sell me a support contract because I bought a 'boxed product'. Like I was supposed to know that at the time...
thanks for that - I did as you said but when I remove the licence info and click next the DLO agent is marked with a red cross and is disabled. I then go through the installation again and put in the key as instructed but it still brings up the same error. It looks like its installed (it has a grey box next to it when i pass the licence key part of the wizard and leave the key in) but I still get that message...
I can send you a screenshot if you can give me a direct email.