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Dell 136T library no recognized

David_Jao
Level 2
We just installed the trial version of 11d and it does not see the Dell 136T library but sees all the drives fine. The library option is installed on the server. Is there a step we are missing.
3 REPLIES 3

Charles_Eberhar
Level 3
I had the same problem in 10 with my dell 124t until I installed all the patches / driver packs. Have you installed all the fixes? You can find them here:

http://www.symantec.com/enterprise/support/downloads.jsp?pid=15047

I also use the Backup Exec driver for the autoloader on install.

Hope that helps.

David_Jao
Level 2
Thanks, I applied both hotfixes2,6 with no luck. Saw some errors in application event viewer regrading problem with Changer driver. Decided to remove Backup Exec completely and reinstall. The reinstall worked.

Charles_Eberhar
Level 3
Glad uou were able to get it fixed. If you didn't push out new agents after installing the hotfixes you may wish to do so. Uninstall the old agents and reboot, then push new ones out. That way you get the patched agents on the servers.

~ Charles