Device Time Outs

[Anna_Maria_LoPi]

Hello All,

We received the following error in our backup job log:

Failed Final error: 0xa00084f0 - The device timed out. Final error category: Backup Device Errors

I was unable to find any information regarding this in the knowledgebase. Any suggestions are appreciated. Thanks.

[Gauri_Ketkar]

Hi,


-Check event viewer for Event id 7, 9, 11 or 15's

-Tape drive connected to a separate SCSI Controller or to a RAID controller ?

*check whether the device or drive you are using is supported and tested with BEWS version 9.1 ?

Symantec Backup Exec for Windows Servers (tm) 9.x (9.0, 9.1) Hardware Compatibility List. Includes HCL information for supported drives, libraries, virtual tape devices, fibre-channel HBAs, switches, routers/bridges, and iSCSI components. For printing purposes, the latest version of Acrobat is recommended.

http://support.veritas.com/docs/282347

*If yes install Veritas device drivers
VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only).
http://seer.support.veritas.com/docs/273853.htm

*If no then plese install OEM device drivers
How to use original equipment manufacturer drivers with VERITAS Backup Exec (tm) for Windows Servers 9.x
http://seer.support.veritas.com/docs/253974.htm

Update us on the same and revert for any further Query
Hope this will help you


Thank you
Gauri


NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[Anna_Maria_LoPi]

The tape drive is connected to a SCSI controller card. I updated the SCSI card driver with the one I found on the Adaptec website. I found event id 7, which indicated "The device, \Device\Tape1, has a bad block." We are using an ADIC Fastor LTO Ultrium 1 drive. Thanks.

[Gauri_Ketkar]

Hi,

Refer link :

Event ID 7 is generated in the System Event log when performing a media operation on a tape device.
http://support.veritas.com/docs/241684

Update us on the same and revert for any further Query
Hope this will help you


Thank you
Gauri


NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.