Drive hardware is offline?

[Tobias_Ander]

Hi,

we got some problem with our 10.0 installation (SP3), It happens sometimes about once in a week.

It starts with bengine.exe faults.
Starts again.
Reports drive hardware is offline
Cancel of job by user Recovery.
Reports drive hardware is offline
Cancel of job by user Recovery.


Which drive hardware is offline? Can't read it from the logs.
I post all the eventlogs in a cronological time:


Overwriting allocated media 'B2D000085'.

Media Overwrite Protection is configured to overwrite allocated media.

Please consult the online help for more information on allocated media.
Category: Media Information
Type: Information
Server: R95004
Device: Backupdisk- R95112
Job name: R95112
Time alert received: 2006-05-09 15:00:06
Source: Media

Properties of Category: Media InformationEnabled: Yes
Send notifications: No
Record in event log: No
Event ID: 58059
Automatically clear: After 1 days
Include job log: No

-------------------
Event Type:Error
Event Source:Application Error
Event Category:(100)
Event ID:1000
Date:2006-05-09
Time:15:00:10
User:N/A
Computer:R95004
Description:
Faulting application bengine.exe, version 10.0.5484.30, faulting module unknown, version 0.0.0.0, fault address 0x00350035.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 62 65 6e ure ben
0018: 67 69 6e 65 2e 65 78 65 gine.exe
0020: 20 31 30 2e 30 2e 35 34 10.0.54
0028: 38 34 2e 33 30 20 69 6e 84.30 in
0030: 20 75 6e 6b 6e 6f 77 6e unknown
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 33 35 30 et 00350
0050: 30 33 35 035

-----------------------
Event Type:Error
Event Source:Service Control Manager
Event Category:None
Event ID:7031
Date:2006-05-09
Time:15:00:12
User:N/A
Computer:R95004
Description:
The Backup Exec Job Engine service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



--------------------
Event Type:Information
Event Source:Backup Exec Catalog Server
Event Category:None
Event ID:34304
Date:2006-05-09
Time:15:01:12
User:N/A
Computer:R95004
Description:
Catalog server (C:\Program Files\VERITAS\Backup Exec\NT\bengine.exe) started.
Catalog directory is C:\Program Files\VERITAS\Backup Exec\NT\Catalogs\.
Catalog server is R95004.
Database Connection String is "DRIVER=SQL Server;SERVER=R95004\BkupExec;DATABASE=BEDB".

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml


------------------------
Event Type:Information
Event Source:Backup Exec Catalog Server
Event Category:None
Event ID:34305
Date:2006-05-09
Time:15:01:18
User:N/A
Computer:R95004
Description:
Catalog server database has been synchronized with catalog files in C:\Program Files\VERITAS\Backup Exec\NT\Catalogs\.
Number of backup sets added to the database are 69.
Number of backup sets deleted from the database are 0.
Size of the catalog folder is 4288.7 MB.
Size of data processed in the catalog files during synchronization is 43.275 MB.
Number of non catalog files in the catalog folder are 719.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml


-----------------------
Overwriting allocated media 'B2D000091'.

Media Overwrite Protection is configured to overwrite allocated media.

Please consult the online help for more information on allocated media.
Category: Media Information
Type: Information
Server: R95004
Device: Backupdisk- R95009
Job name: R95009
Time alert received: 2006-05-09 15:05:05
Source: Media

Properties of Category: Media InformationEnabled: Yes
Send notifications: No
Record in event log: No
Event ID: 58059
Automatically clear: After 1 days
Include job log: No

-----------------------
Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:58053
Date:2006-05-09
Time:15:06:45
User:N/A
Computer:R95004
Description:
Backup Exec Alert: Device Error
(Server: "R95004") (Job: "R95004") The drive hardware is offline!

Please confirm that the drive hardware is powered on and properly cabled.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

-----------------------
The drive hardware is offline!

Please confirm that the drive hardware is powered on and properly cabled.
Category: Device Error
Type: Error
Server: R95004
Device: Backupdisk- R95004
Job name: R95004
Time alert received: 2006-05-09 15:06:45
Source: Device

Properties of Category: Device ErrorEnabled: Yes
Send notifications: No
Record in event log: Yes
Event ID: 58053
Automatically clear: No
Include job log: No

----------------------
Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:34114
Date:2006-05-09
Time:15:06:45
User:N/A
Computer:R95004
Description:
Backup Exec Alert: Job Cancellation
(Server: "R95004") (Job: "R95004") The job was canceled by user Recovery.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

----------------------
The job was canceled by user Recovery.
Category: Job Cancellation
Type: Error
Server: R95004
Device: Backupdisk- R95004
Job name: R95004
Time alert received: 2006-05-09 15:06:45
Source: Job

Properties of Category: Job CancellationEnabled: Yes
Send notifications: No
Record in event log: Yes
Event ID: 34114
Automatically clear: No
Include job log: No

-----------------------
Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:58053
Date:2006-05-09
Time:15:12:06
User:N/A
Computer:R95004
Description:
Backup Exec Alert: Device Error
(Server: "R95004") (Job: "R95112") The drive hardware is offline!

Please confirm that the drive hardware is powered on and properly cabled.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

-----------------------
The job was canceled by user Recovery.
Category: Job Cancellation
Type: Error
Server: R95004
Device: Backupdisk- R95112
Job name: R95112
Time alert received: 2006-05-09 15:12:06
Source: Job

Properties of Category: Job CancellationEnabled: Yes
Send notifications: No
Record in event log: Yes
Event ID: 34114
Automatically clear: No
Include job log: No

-----------------------
Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:34114
Date:2006-05-09
Time:15:12:06
User:N/A
Computer:R95004
Description:
Backup Exec Alert: Job Cancellation
(Server: "R95004") (Job: "R95112") The job was canceled by user Recovery.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

---------------------
The drive hardware is offline!

Please confirm that the drive hardware is powered on and properly cabled.
Category: Device Error
Type: Error
Server: R95004
Device: Backupdisk- R95112
Job name: R95112
Time alert received: 2006-05-09 15:12:06
Source: Device

Properties of Category: Device ErrorEnabled: Yes
Send notifications: No
Record in event log: Yes
Event ID: 58053
Automatically clear: No
Include job log: No


---------------------
Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:34113
Date:2006-05-09
Time:15:15:09
User:N/A
Computer:R95004
Description:
Backup Exec Alert: Job Failed
(Server: "R95004") (Job: "R95016") R95016 -- The job failed with the following error: The Backup Exec job engine system service is not responding.


For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
---------------------

R95016 -- The job failed with the following error: The Backup Exec job engine system service is not responding.

Category: Job Failed
Type: Error
Server: R95004
Device:
Job name: R95016
Time alert received: 2006-05-09 15:15:09
Source: Job

---------------------
Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:34113
Date:2006-05-09
Time:15:15:14
User:N/A
Computer:R95004
Description:
Backup Exec Alert: Job Failed
(Server: "R95004") (Job: "R95017") R95017 -- The job failed with the following error: The Backup Exec job engine system service is not responding.


For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

--------------------
R95017 -- The job failed with the following error: The Backup Exec job engine system service is not responding.

Category: Job Failed
Type: Error
Server: R95004
Device:
Job name: R95017
Time alert received: 2006-05-09 15:15:14
Source: Job

Properties of Category: Job FailedEnabled: Yes
Send notifications: No
Record in event log: Yes
Event ID: 34113
Automatically clear: No
Include job log: No

[Gauri_Ketkar]

Hi,

Perfeom Upgrade to BEWS 10d and check the performance :


Symantec Backup Exec (tm) 10d rev. 5629 for Windows Servers Installation Files.
http://support.veritas.com/docs/279332

Step by Step installation instructions for the upgrade to Backup Exec 10d from Backup Exec 10.0
http://support.veritas.com/docs/281044



Update us on the same and revert for any further Query
Hope this will help you


Thank you
Gauri


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[Tobias_Ander]

Thanks for your answer, I'll have time to check this at the earliest next week.

[Swati_Joshi]

Hi Tobias,

Please update us on this issue.

Thanks and regards,

[tweetylove]

I have this happen if my server try to back up at the same time. They all use the same media library. The only way I have been able to fix them is to reboot the server. I can never get the drive back unless I do. The library is still attached but the drive is not.

[Sharvari_Deshmu]

Hello,


Are you trying to run concurrent jobs to the same drive, when the drive goes offline?

Please update us on the same.


Thanks,

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[tweetylove]

Yah that was what was happining. Instead of staying qued it would kick the drive offline. The only way to get it back it to reboot the server which is not accetable.

[Sharvari_Deshmu]

Hello,

We suggest that you do not concurrent jobs to the same drive.
you can run 2 different jobs to different drives.


Thanks,

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[tweetylove]

Yah I figured that one out after awhile. But a question I have can you get the drive back without having to reboot the server? Should I start another thread for this?

[David_Jennings]

I had this problem yesterday on one of my servers. I had to stop the Device and Media Service, then disable the tape drive in Device Manager. When prompted to reboot I chose no, then reenabled it. Restarted the Service, launched BE and I could see the drive as online.

I tried just restarting the services and power cycling the drive, but neither seemed to work.

[Ashutosh_Tamhan]

Tobias,
Whats the status of the issue? Did the suggestions solve the problem?

Regards,
Ashutosh

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[Tobias_Ander]

Hi, I updated to SP4 and that seems to have fixed the problem.

As someone mentioned above the customer did run several jobs at the same time to the same media. (A discenclosure)

[Shilpa_pawar_2]

Hi,

Thanks for the update!

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