Error:0xe000959a - VMWare x Backup Exec 2012

[Banfi]

Hi everybody.

I had have a problem with job backup for VM's.
Look the log.

Job ended: Thursday, February 28, 2013 at 5:25:34 AM
Completed status: Failed
Final error: 0xe000959a - An attempt to take a snapshot of a virtual machine failed because it was unable to quiesce an application.
Final error category: Resource Errors

The problem that this error show on the final log and not point the virtual machine that is with this error.

Could you help me?

SO: Windows Servers 2008 R2
BE: Backup Exec 2012
VM: VMWare
 

Thanks,

Bruno

 

[CraigV]

Hi Banfi,

The TN below might be able to assist you:

http://www.symantec.com/business/support/index?page=content&id=TECH129724

Thanks!

[pkh]

Are you licenced for the vStorage API which is required by BE?  VAPI is only included in the paid version of ESX.

[Banfi]

PKN, is I have the licence.

The error persist:

The job failed with the following error: An attempt to take a snapshot of a virtual machine failed because it was unable to quiesce an application.

[lmosla]

Hi 

To help troubleshoot this error please post the version of VMware you are using?

Thanks

[VJware]

In certain cases, time sync also leads to the above error which you have mentioned. Confirm the time on the media server, VMs & ESX host are in sync. If not, use this KB - http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1035833

Secondly, is this a GRT or a non-GRT enabled backup ? And also open the job log & click on the Job History tab. Choose Expand All and scroll down the list & you would be able to see which is/are the problematic VM.

[Banfi]

Thanks for answers.

VMware version = 5.0 / ESXi 5.0
OS = Windows Server 2008 R2

GRT is enabled. We need to use GRT.
I know the servers are problems (6 servers).

[Jaydeep_S]

Have you tried to perform manual snapshots using VMWare. Does that work. Use the following options when you perform a manual snapshot to reconfirm -

Remove the check from "Snapshot the Virtual machine's memory"
Check option "Quiesce guest file system."

This Technote should help you isolate and troublesoot the issue

[King_Julien]

Hi, 

Check what VJWare mentioned before. 

In what time does the backup run? during bussiness hours or during midnight?

Try removing any existant snapshot from snapshot manager on vcenter, then, configure a job to backup only one VM select ndb transport and disable grt. If it works, then enable GRT and try again. Then add other vm, and so. 

[Banfi]

I noticed that the service BeVssProvider is started (MANUAL).

After job canceled I executed the command: vssadmin list providers
Provider name: 'Backup Exec VSS Provider'
   Provider type: Software
   Provider Id: {5fdb6ef5-6ead-4610-995b-401c88626115}
   Version: 1.0

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7

I unistalled the agents and installed again. I ranning the job again and finished with successfull.

I waiting for backup of tomorrow.

Thanks,

Bruno

[Banfi]

Sorry for my delay, but I continue with this problem.

[Banfi]

I did a follow configuration and now the job not failed anymore.

But the job finished with Exceptions.

The job completed successfully. However, the following conditions were encountered: A snapshot operation required by this job was unsuccessful. Check the job log and the Windows Event Viewer for additional information

I tried to do a restore with a server that finished with exception and the restore finished successfully.

Follow the configuration that a did:
Steps to configure snapshot retries:

1. Install Hotfix 199866 on the Backup Exec server.
2. Stop all of the Backup Exec services.
3. Open regedit on the Backup Exec server.
4. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec for Windows\Backup Exec\Engine\VMWare Agent
5. Create the following keys:
   1. "Use hybrid snapshot method" value data = 1
   2. "Snapshot retry attempts" value data = 5
   3. "Snapshot retry interval" value data = 60

Somebody how I can to resolve this exception?

Thanks,

Bruno

[Kunal_Mudliyar1]

Can yo upgrade to

Backup Exec 2012 revision 1798 Service Pack 2

[Banfi]

Hi Kunal,

I installed and I'm checking today...

Thanks

[Banfi]

After patch the job failed:

The job failed with the following error: The operation failed because the vCenter or ESX server reported that the virtual machine is busy.

[Kunal_Mudliyar1 · Accepted solution]

Is it happening with all the VM`s or a particular VM?

Also try http://www.symantec.com/docs/TECH129724

[Banfi]

I have 79 servers, but just 2 or 3 servers had this problem. It's not a Problem, because the backup was done, but the job finished with exceptions... It's so bored to explain for audits. :)

[Kunal_Mudliyar1]

Banfi,

Its good that the jobs are not failing.

Sometimes Exceptions come if application GRT is enabled in the backup job and it come across a VM where that application is not installed.

[CraigV]

...if you know what those exceptions are (ie. they are constant), put in exclusions for them.

Thanks!

[Banfi]

I did a test (http://www.symantec.com/docs/TECH129724) with just one server and the job finished successfully. I will wait until friday.

About exclusions, how work that?

Tks guys!