Error 10 when migrating from BE2010 R3 to BE2012

[UlrikJPS]

This is an extract from the log:

01-31-2012,12:01:40 : CArchiveJobMigration::StartJobMigration - Inside
01-31-2012,12:01:40 : CArchiveJobMigration::GetDirectoryDatabaseDetails. Error 0 (The operation completed successfully. ) opening EV registry key: SOFTWARE\KVS\Enterprise Vault\Directory\DirectoryService
01-31-2012,12:01:40 : CArchiveJobMigration::StartJobMigration. EnterpriseVaultDirectory database details: SQLServerName: , SQLInstanceName: , dataFile: , logFile:
01-31-2012,12:01:40 : CArchiveJobMigration::StartJobMigration. BackupFile: \EVDirDB-1.bak
01-31-2012,12:01:58 : CArchiveJobMigration::BackupDatabase. Error 10 in backing up EnterpriseVaultDirectory database.
01-31-2012,12:01:58 : CArchiveJobMigration::StartJobMigration. Error 10 in BackupDatabase.
+ 01-31-2012,12:01:58 : An error occurred. The migration cannot proceed.
01-31-2012,12:01:58 : CArchiveJobMigration::StartJobMigration - Exit. ReturnCode: 10
+ 01-31-2012,12:01:58 : Archive Job Migration Failed
+ 01-31-2012,12:01:58 : Failure 10 running migration library 3
01-31-2012,12:01:58 : Destructor BEMigrate Freeing library: C:\Program Files\Symantec\Backup Exec\Migration\pvlupgrade.dll
01-31-2012,12:01:58 : Destructor BEMigrate Freeing library: C:\Program Files\Symantec\Backup Exec\Migration\jobmigration.dll
01-31-2012,12:01:58 : Destructor BEMigrate Freeing library: C:\Program Files\Symantec\Backup Exec\Migration\catupgrade.dll
01-31-2012,12:01:58 : Destructor BEMigrate Freeing library: C:\Program Files\Symantec\Backup Exec\Migration\ArchiveMigration.dll
01-31-2012,12:01:58 : Destructor BEMigrate Freeing library: C:\Program Files\Symantec\Backup Exec\Migration\postmigrationprocessing.dll
+ 01-31-2012,12:01:58 : BE Migration Tool execution failed
01-31-2012,12:01:58 : Migration returned value: 10
01-31-2012,12:01:58 : Bemig returned
01-31-2012,12:01:58 : Migration failed returning error: 10
01-31-2012,12:01:58 : Entering postMigration
01-31-2012,12:01:58 : Entering ExceededExpressFileLimit
01-31-2012,12:01:58 : Entering getMigrationReportDbServerInstance

Anybody knows what ReturnCode 10 means?

[CraigV]

Hi there,

If you have an AV, stop and disable it during the upgrade and run it again. Sometimes an AV can play havoc with upgrading or rolling out patches.

You might also want to hop onto the Beta forum for BE 2012 to see if this error has cropped up there.

Thanks!

[UlrikJPS · Accepted solution]

Solution was to uninstall file archieve option before upgrading to BE 2012.