Error Add windows system

[likemylife]

Hi all,

Recent I've two server run window server 2008, install backup 2010 r3.

I meet issue about Add Windows System error while add on BackupServer. Pls help me fix it.

P/S : I've reinstall BackupAgent on remote server, in publishing tab: it's ok to connect backup server. Services,firewall in Remote server ok.

Thanks a lot to support, 

Tan

[pkh · Accepted solution]

Check the following 1) on the remote server, check that the remote agent service is running. Also check the Windows Eventlog for any remote agent service failures. 2) open the remote agent utility and make sure that it is publishing correctly to the media server 3) make sure that you can ping from the media server to the remote server and vice-versa 4) make sure that there is no firewall blocking port 10000 5) on the remote server, check that there are no other applications using port 10000. 6) edit the job, under Network and Security, select IPv4 as the protocol. Disable IPv6 on both servers

[likemylife]

Hi pkh,

Thanks for your support , i'll check and reply you soon.

[VJware]

Was the remote agent push installed to the remote server ? If not, then a trust relationship is not established. Establish it using this KB - https://www.veritas.com/support/en_US/article.TECH156427

Also, do ensure the Remote Agent service is running under the "Local System Account".

Lastly, if running any AV, add the Backup Exe directory to the exclusions list.