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Error E0009585 Backups of VMs failing

the_trace
Level 3

I recently upgraded from Backup Exec 2012 to 2014.  I had a job setup to backup all of my Virtual Machines.  The job used to complete, although it took a very long time.  Now the job fails and I get Error Code E0009585.  In the job log I get V-79-57344-38277 - Unable to open a disk of the virtual machine.  It always fails when it hit a particular server.

 

I'm not sure why this job is failing, it used to run fine.  I have updated the agents on all the servers after the upgrade.  Any help would be greatly appreciated.

 

Thanks

5 REPLIES 5

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...have you tried to recreate the job?

Thanks!

lmosla
Level 6

along with recreating the job try seperating the one server out and run it by itself in a job with debugging on and post the results here

the_trace
Level 3

I tried recreating the job but got the same response.  Do you have a link to how to turn on debugging mode so I can post the results?

pkh
Moderator
Moderator
   VIP    Certified
Make sure the disks of that VM is in a supported format. See the SCL below http://www.symantec.com/docs/TECH217478

lmosla
Level 6

Here is HowTo for configuring debugging  http://www.symantec.com/docs/TECH63926