Error: Physical Volume Library Robot not found - Please Help

[Michama]

Hello,

I recived this error while performing a Cleanup task for the Backup Tape.

I use a backup tape - TANDBERG TS 400

and I have no entries in the "Robot" section in the Device tab.

Server Details:

Windows 2003 STD SP2 32 Bit

Symantec BackupExec 12 Rev 1364

Any help is appreciated.

Thanks and Best regards,

Michael

[AmolB]

Do you see both the tape drive and medium changer in the Windows Device manager.

[Michama]

Yes I see the Tape.

I do not see the Medium changer since I replace cassetes manually :)

[AmolB]

So its a standalone device, are you facing issue only while running a cleaning job.

[Michama]

Yes this is a stand alone device.

and yes i have issues with backup errors but they are mostly because of data changes.

I recieved a cleanup notification, so i guess after 3 years it is time to clean the tape.

Michael

[pkh · Accepted solution]

To clean a stand-alone tape drive, you just put in a cleaning tape.  It will run for a while and then would eject.  That's it.  You don't have to do anything on BE.

[Michama]

Thanks A lot

[Michama]

Hi,

I was too optimistic.

I recieved this error:

Final error: 0xe0008113 - Physical Volume Library Robot not found.

Final error category: Backup Device ErrorsCompleted status: Failed

[Michama]

I also see the following error in the Alerts section:

Critical - The tape drive needs cleaning:

[pkh]

If you have just cleaned your tape drive and it is still asking to be cleaned, then it is probably something wrong with the drive.

You should run the manufacturer's diagnostic utility against the drive.  Make sure that you stopped all the BE services before running the utility and select the write test.

[CraigV]

Hi,

If you're getting cleaning alerts on a constant basis now, it means 1 of 2 things:

1. Your cleaning tape has been used up and is no longer functioning properly.

2. Your hardware has an error...

In this case I'd check the Devices tab in BE, and clicking on your device will open up a split window. Check for any Hard Write Errors. If there are, see if there is a diagnostic utility to run against your device and look for hardware errors. Replace the drive if there is confirmation there-of.

Thanks!

[Michama]

Thanks,

The Cleaning casette is new.

I also got this error:

Backup- \\SRV\Microsoft Information Store\First Storage Group V-79-57344-65247 - A failure occurred reading an object.

V-79-57344-65247 - A failure occurred reading an object.

WARNING: "\\SRV\Microsoft Information Store\First Storage Group\Mailbox Store (SRV)" is a corrupt file. 

This file cannot verify.

Do you thinks it is comming from the server OS or Tape ? are these errors corelate with the cleaning issue in your opinion ?

Thanks

[CraigV]

I've seen this happen with a faulty drive...I'd suggest getting hold of the manufacturer's diagnostic utility and run it against the drive to rule out hardware errors.