Error while backing up Virtual Domain Controller

[MachineGun]

I am currently using Backup Exec 2010 r3 to backup a 2003 domain controller and I am receiving the following error:

V-79-57344-65097 - Error. Cannot backup directory \zzzVirtApp000zzz and its subdirectories.

I disabled both Active Directory GRT and vmWare GRT but am still receiving the same message.

Is there a fix or workaround?

[pkh]

See this answer

https://www-secure.symantec.com/connect/forums/v-79-57344-65097-error-cannot-backup-directory-zzzvirtapp000zzz-and-its-subdirectories-dc#comment-6140081

Also make sure that you are on BE 2010 R3 SP2 and have applied the latest hotfixes after SP2.  You would need to run LiveUpdate a couple of times.

[MachineGun]

I am on BE 2010 R3 SP2 and have installed all of the hotfixes.  The error message is present in the logs again this morning.  Any other thoughts?

[MachineGun]

Also I disabled Active Directory GRT and vmWare GRT and the error message continued to present itself.

[pkh]

Check that you have the hotfix mentioned in the document below

http://www.symantec.com/docs/TECH169958

[MachineGun · Accepted solution]

I contacted Symantec Support and they stated the service pack I installed contained the hotfix. Their solution was to create a seperate backup job that takes place immediately after the main job and disable GRT. It is a work around but the problem is resolved.