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Veritas.com
Support

Exabyte Magnum 1x7 not recognized as robotic library

Pete_Hay
Level 2

‎05-11-2005 10:17 AM

How do I configure BUE 9.1 to recognize the Exabyte Magnum 1x7 as a robotic library? It currently sees it as a stand alone drive.
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8 REPLIES 8

Ken_Putnam
Level 6

‎05-11-2005 02:25 PM

When you did the install, did you select Library Support as one of the options?

If the library was added after the install, did you re-run TapeInst to load drivers for it?

Does the library show up in Device Manager with no errors?
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Pete_Hay
Level 2

‎05-11-2005 02:29 PM

The drive was connected when BUE was installed. I tried running install again and changing or adding options but robotic support was already installed. Device mgr looks OK.
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Ken_Putnam
Level 6

‎05-11-2005 05:53 PM

Have you tried deleting it from BackupExec, then deleteing rom device manager, loading the MFG drivers and then re-running the BackupExec Hardware wizard amd telling it to use the installed drivers rather than load Veritas Drivers?

If you shut down all BackupExec services, does NTBackup see it properly?


(FWIW, http://seer.support.veritas.com/docs/271383.htm says that this is a Tested Library)
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Sharvari_Deshmu
Level 6

‎05-12-2005 02:34 AM

Hello,

Please let us know whether the above mentioned solutions have helped you in addition please refer to the foll two technotes:
http://support.veritas.com/docs/237047
http://seer.support.veritas.com/docs/255501.htm


Thanks,

NOTE : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.
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Pete_Hay
Level 2

‎05-12-2005 09:27 AM

Exabyte warns (pretty strongly) against loading their drivers for Windows native backup if you are going to use BUE. They say they are very difficult to uninstall. Any thoughts before I perform the tests suggested?
Thanks in advance,
Pete
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Ken_Putnam
Level 6

‎05-12-2005 08:56 PM

Well, I guess I'd listen to Exabyte, but am out of suggestions at this point.

(It's difficult to uninstall drivers?)
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Deepali_Badave
Level 6
Employee

‎05-13-2005 05:45 AM

Hello,

Thank you for updating us on this issue.

Also check the SCSI ID settings.

-- for eg.Set the SCSI ID of changer to 2 and tape drive to 3.

And verify the result.


NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.
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Sheetal_Risbood
Level 6

‎05-31-2005 05:09 AM

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool.
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