Exchange GRT Restore MapiProvider::Session:Logon() Fails on Windows Server 2008 64 bit

[Felix1356]

Hi guys,

i have a problem while restoring a mailbox or an object from Exchange 2007 SP1 with BE 12.0 SP2 on a Windows Server 2008 64 bit.

Backup Exec is installed on the single Exchange Server.

The grt backup of the information store works fine.

The account Name for Backup Exec Service is configured like in Document ID 288777 described.

In the local hosts file exists the entrys for the local hostnames (message Ex07 On W2k8 GRT Unable to Restore - Anyone Have this Working?)

I tried to connect with the mfcmapi32 tool. The connect is possible. But if I click in the Mailbox line: Mapi_e_FAILOBPROVIDER occurs.

ExchangeMapiCdo 6.5.8039.0 is installed. Is this a version 32/64bit package?

The debugging is enabled.

Error: systemerror e0000903 ...timeout...

beserver-remsrv log:

[7396] 10/22/08 10:33:19 Remsrv: Initialing MAPI in remote server
[7396] 10/22/08 10:33:19 making a new session
[7396] 10/22/08 10:33:19 LocaleID from System is 0x407
[7396] 10/22/08 10:33:19 MAPIProvider::Session::Logon():
    Logging on to server EXCHANGEBS : mailbox beservice with profile named Backup Exec Exchange Agent 03af8587.00001ce4.

No more messages :(

server-beremote log:

0828] 10/22/08 10:33:20 Logging on to server EXCHANGEBS as user
    MessageStoreDN=/O=company/OU=exchange administrative group (fydibohf23spdlt)/CN=Configuration/CN=Servers/CN=EXCHANGEBS/CN=Microsoft Private MDB
    MailBoxDN=/O=COMPANYL/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=FELIX
[0828] 10/22/08 10:33:20 <<<< BACKUP >>>> Opening folder: Top of Information Store
[0828] 10/22/08 10:33:21 <<<< BACKUP >>>> Opening folder: Top of Information Store
[0828] 10/22/08 10:33:21 <<<< BACKUP >>>> Opening folder: Posteingang
[0828] 10/22/08 10:33:27 [no resource for 3894]
[0828] 10/22/08 10:33:27 Terminating instance Fexchangebs_backupDienstagIMG000020vdb_2008_10_21_1724_08
.
[0828] 10/22/08 10:33:28 [no resource for 3894]

Please help me.

Thank you.

Felix

[Anup]

what is the error message that you get while restoring.

Please check the credentials of backup account

1. Backup Exec logon account should have unique active mailbox. Activate the mailbox of Backup Exec "Logon Account" by sending an email to his account and accessing the mailbox for this account.

2. Backup Exec "Logon Account" should have Exchange Organization Administrators or Exchange Server Administrators role.
<http://support.veritas.com/docs/288777>
3. Ensure that the Backup Exec "Logon Account" being used to backup Exchange is a member of Domain Administrators
4. Verify that the Backup Exec "Logon Account" mailbox being used to backup Exchange is not hidden from the Global Address List
<http://support.veritas.com/docs/243328>
5. Verify that the Backup Exec "Logon Account" being used to backup Exchange is Unique within Exchange Organization
<http://support.veritas.com/docs/256537>
6. Verify that the Backup Exec "Logon Account" being used to backup Exchange is a member of Local Administrators Group on exchange server.