Exchange Incrementals show no data

[David_Mendes]

I am using 11D to backup my Information Store once a week. I run incrementals daily but when I try a test restore all I see under the daily incremental job is "Log Files" and I have an option to check the box.

I want to be able to see the list of mailboxes as I do when I run a restore from a "Full" Information Store backup.

Am I doing something wrong or do you need more info?

Thank You

[Patty_McGowan]

Hi David,

What version of Exchange are you running?  Also do you have BE 11.0.6235 or 10.0.7170?

Is your incremental and your full using the same selection list?

Patty

[David_Mendes]

I am running Exchange 2003 in a cluster. I am using BE 11.0.6235.

I am backing up the same selection list, which is the "Information Store", that's all.

[Patty_McGowan]

David,

Are you doing your backups to tape?

In the best practices it states:

Restore individual Mail and Public Folder items from a full or incremental backup of the Information Store (Incremental supported only with B2D)

http://support.veritas.com/docs/285753

And in the Admin's guide it states that they must be associated to a policy and run to disk.

Are these requirements set in your environment?

Patty

[David_Mendes]

Yes I am backing up to disk. I do have paid support so should I call you guys so you can connect and see what I am doing wrong?

[Patty_McGowan]

David,

That probably would be best.

It may be easier to do a webex session and take a look.

Patty

[David_Mendes]

Thank You, I will do that.

Have a good day.

[Jerry_Battaglia]

Can you share what you learned? Im having the same exact problem, although Im not in a cluster. Just a single EX2007 server and a media server, backing up to disk. Thanks.

[David_Mendes]

I was told by Symantec tech support that you can only restore individual email messages/folders from a full Information Store backup. If you try to restore an incremental or differential then you will restore all backed up data, and probably have a lot of upset users!

Now I only run full backups twice a week and rely on the "Restore Deleted Items" feature in Outlook.

Thumbs down to Symantec on this one. 

Jerry, I suggest you look into the "Continuous Protection for Exchange". It sounds sweet but I was also told by a rep at a seminar in San Francisco that I could not use it because I am on a cluster.

http://www.symantec.com/about/news/release/article.jsp?prid=20061101_04