Exchange - restore of individual mail boxes

[George_Kenny]

Hello all.

I have an exchange job and it works fine, however when I tick the "Enable the restore of individaul mail messages and folders from the Information Store backups" the job fails with the following error:

Job ended: 19 September 2008 at 12:13:21
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-33928

V-79-57344-33928 - Access is denied.
Access denied to database .
 

The job actually records data (the byte count is near on 50gb), but just has an auth issue at the end?

If I run a resource credentials test on the job properties, it passes.

[Steve_W_]

Verify that the Account that is being used has Full Administrator privileges in Exchange.  Also Verify that the Mailbox is not hidden from the Global Address List. 

[Anup]

What is the version of exchange? what is the operating system on exchange?

Appply http://support.veritas.com/docs/307711 hotfix and repush the remote agent on exchange server.

And see if it helps.

[George_Kenny]

Hello all.

I've now upgraded my version of 11d from build 6230 to build 7170. The symantec support agent said this would fix the problem, however it has now.

I am now going to try to delete the job and re-create from scratch to see if this bypasses the "Access Denied" error on backup of the Exchange.

FYI - Exchange is 2003 version 6.5 Build 7638:2 Service Pack2

Will report with findings