01-02-2013 12:25 PM
I created a new job to backup the system state of a DC. I have the settings identical to another existing job that completes successfully (Advanced Open file, use GRT, etc). It backups up to disk. I kick off the job and anywhere between 7GB - 12GB, it fails with the following error:
V-79-57344-65301 - The System State resource is not responding. Backup set canceled.
V-79-57344-65072 - An error occured while connecting to the Backup Exec Remote Agent on the media server. Ensure that the job options are correct and then submit the job again. The backup set was not created.
I also get the following exception:
The .DR file that is required for Intelligent Disaster Recovery is not updated
V-79-57344-34108 - An unexpected error occurred when cleaning up the snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes.
I checked the articles. The VSS services are set to manual. I even rebooted the server to no avail. Any ideas?
Thanks
01-02-2013 04:58 PM
If you are not on BE 2010 R3 SP2 and the latest hotfixes, I would suggest that you upgrade to BE 2010 R3 which is the latest version and it fixes a lot of system state problems.. Your existing licence keys will work. You can download BE 2010 R3 from either the fileconnect site or
01-02-2013 05:10 PM
01-02-2013 05:21 PM
There are few hotfixes post SP2..Pls ensure the media server & the remote agents are updated as well...
Any errors in the Event Viewer on the remote server & what is the status of vssadmin list writers as well ?
01-02-2013 06:38 PM
01-03-2013 10:16 AM
01-03-2013 10:35 AM
01-03-2013 02:56 PM
01-04-2013 09:15 AM
Have you tried disabling the AV (on media server) and then running the backup ?
01-19-2013 09:49 AM
Hi Gurvinder,
Yes, I have worked with our AV team and tested shutting off the AV on both the media server and the source server...still fails...i'm still working with support. Will post back.
Thanks
01-20-2013 01:32 AM
...what happens when you do a Windows-based backup of the System State? Do you get the same error?