Fileconnect Broken?

[Mark_Ellis]

I'm afraid that I only ever seem to have problems when dealing with Symantec.

Reading other posts suggests BackupExec 11d build 7170 is out.

Sure enough, if I log in to the licensing website it offers me the chance to download it.

However, neither http nor managed download work. Both fail. I've tried IE7 & Firefox all to no avail. Interestingly, firefox reports a file not found error.

Could someone there in Symantec-land please take a look at this and make sure all of the links are correct on fileconnect.

Is anyone else experiencing this problem?

Mark

[Mark_Ellis]

Just to reply to my own post...

I have just spent over half an hour on hold with Symantec before giving up.

20 mins waiting on hold for Customer Care. I manage to get out about 10 words including "BackupExec" at which point I was immediately told I was being transferred to another department that dealt with that. (Didn't get a chance to finish my sentence let alone reply)

10 minutes waiting for BackupExec support and the guy I get tells me that this is a customer care issue and transfers me back.

5 more minutes on hold and I lost the will to live and hung up the phone.

<sigh>

Bring back Veritas - all is forgiven.

[Denis]

No, really, can somebody from Symantec tell us what is happenning with FileConnect?

I have huge problem backing up my Oracle database (actually, I can not make it work at all - "Final error: 0xe0000340 - The Database script returned an error" message appears all the time insted of "Completed status: Successful")

So, I hoped the most recent build would solve it.

And to my surprise I can not get it!!! Looks like I'm not the only one....

[Greg_Meister]

Hi Denis,

I apologize for not responding sooner. We are currently seeing some reports of this issue, and we are currently looking into it. As soon as I get an update, I'll be posting it here.

Regards,

Greg

[Derek_Hill]

Maybe Symantec should be putting their code on BitTorrent, at least we would be able to download it.

Sorry, could't resist.

Derek

Message Edited by Derek Hill on 03-29-200708:08 AM

[Greg_Meister]

Mark,

http://www.symantec.com/backupexec/index.jsp now has build 7170 available in the "Download Trialware" section. This will get you around the current Fileconnect issues.

Greg

[Derek_Hill]

Greg,

thanks for thinking outside the box and providing a solution to a problem.

I really appreciate it.

Regards,

Derek

[Mark_Ellis]

Thank you.

I have downloaded the file and will install it as soon as a currently active job has completed.

Mark

[Dennis_Thornton]

Greg,

If we download the trialware version will our 11d licenses still work?

[Ken_Putnam]

Trialware is exactly the same code as licensed software.

If you do not enter any serials during install, you go into 60-Day demo mode, and ALL options are enabled.

If you enter any serials, then only the options entered are enabled (including the base serial to get a base media server)

[Denis]

Thank you very much, Greg! Downloading the software and praying.....

[Mark_Ellis]

I can report that downloading and installing the trial version of 7170 was successful. It performed and in-pace upgrade with the existing serial numbers as expected and is now running.

I have managed at long last to run a backup of an Exchange 2007 mailbox and restore and individual message. Hardly extensive testing as yet, but a start at least.

[Dennis_Thornton]

Mark,

Try it with an external (SMTP) email.  Reportedly this doesn't work.

Message Edited by Dennis Thornton on 04-02-200707:53 AM