Final error: 0xe00084f4 - An unknown error has occurred.

[avi_peltz]

Hello,


I have a problem with BE 11 for SBS.

Last week I upgraded BE10d for SBS to BE11 for SBS.

When I try make a backup I get the following error:

An unknown error occurred on device "BNCHMARK 1".V-79-57344-34036 - An unknown error has occurred.


The tape hardware is OK - I am able to backup with NTBackup.
I tried the most updated driver from Symantec, I tried the most updated
Microsoft driver. Both fails !

The Tape Drive is HP VS80.
The Server is DELL PE2950.
The OS is SBS 2003 R2 Premium.

Thank you

Avi.

[Sanjay_Raval]

here is the technote

http://seer.support.veritas.com/docs/283866.htm
reletaed to drive update

http://seer.support.veritas.com/docs/276639.htm releted to backup to disk folder


i hope this will help to resolve the issue

[avi_peltz]

Thanks,

I had updated the Tape driver and I use the most updated driver.
Backup to Disk running OK.

Avi.

[Dan_Wakeman]

This is how I finally fixed the same error after a lot of effort and failed attempts.

Test your tape drive to be sure it works outside of Backup Exec. I had an HP drive. Go to hp.com/go/tape. Find the link under "value added software" for "Library and Tape Tools", click that link, download the software. L&TT is a free diagnostic tool for HP tape drives and libraries. If it works, the problem is within Backup Exec. (I was using 12.5 with the very latest drivers, literally posted this week).

1. Disable the tape drive in Backup Exec (right click on it)
2. Delete the tape drive in Backup Exec (right click again, need to disable first) This must be done in Backup Exec! Doing the same in Windows Device Manager and rebooting did not fix the problem.
3. Stop all the Backup Exec services (I did this with services manager & confirmed in Windows Services)
4. Start all the Backup Exec services
5. Start Backup Exec
6. The tape drive should be re-detected.

Dan