cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Veritas.com
Support

Duplicate Fails, Unknown Error has occurred.

Chris_Jackman
Level 2

‎03-12-2009 04:54 AM

Right... This problem is confusing me, its happening on every server now.

We are using backup exec 12.5 and central admin. There is a local drive on each server and on the central admin server there is a "duplicate" drive for the server.

If i run the backup and duplicate it to the local drive on the server with system state the duplicate is succsessful.

If i run the backup and duplicate to the "duplicate" drive without system state selected the duplicate is succsessful.

If i run the backup and duplicate to the "duplicate" drive with system state selected the duplicate fails.

This is what the error is:

Job ended: 12 March 2009 at 11:09:39
Completed status: Failed
Final error: 0xe00084f4 - An unknown error has occurred.
Final error category: System Errors

For additional information regarding this error refer to link V-79-57344-34036

 

Errors
Click an error below to locate it in the job log
Duplicate- \\SHANKLY\System?StateAn unknown error occurred on device "Shanky Duplicate Folder".
V-79-57344-34036 - An unknown error has occurred.

 

All the services are logged on as domain access and i have checked all the settings.

Am i missing anything?

 

Thanks

Chris Jackman

Wigan and leigh college.

 

 
 

0 Kudos
2 REPLIES 2

Chris_Jackman
Level 2

‎03-16-2009 04:38 AM

Does anyone have any ideas?

It will not duplicate at all now. Just says unknown error.

0 Kudos

Dan_Wakeman
Level 4

‎06-17-2009 12:00 PM

This is how I finally fixed the same error after a lot of effort and failed attempts.

Test your tape drive to be sure it works outside of Backup Exec. I had an HP drive. Go to hp.com/go/tape. Find the link under "value added software" for "Library and Tape Tools", click that link, download the software. L&TT is a free diagnostic tool for HP tape drives and libraries. If it works, the problem is within Backup Exec. (I was using 12.5 with the very latest drivers, literally posted this week).
  1. Disable the tape drive in Backup Exec (right click on it)
  2. Delete the tape drive in Backup Exec (right click again, need to disable first) This must be done in Backup Exec! Doing the same in Windows Device Manager and rebooting did not fix the problem.
  3. Stop all the Backup Exec services (I did this with services manager & confirmed in Windows Services)
  4. Start all the Backup Exec services
  5. Start Backup Exec
  6. The tape drive should be re-detected.

Dan
0 Kudos