Final error: 0xffff8101 ?

[573401083]

Our backups have been working fine and then for no apparent reason it stopped working, we have a windows 2003 SBS server with backup exec 9.1. The error msg is:

Final error: 0xffff8101 - Invalid Physical Volume Library Argument.

Storage device "HP 1" reported an error on a request to query entity information.

Thanks

Damian

[sumeet_karve]

Hi,
This is in reference to the problem posted by you. We feel if u follow these steps probably they will help.

1.Uninstall the tape drivers.
2.. Install the latest drivers. You can refer to the following technote:

http://seer.support.veritas.com/docs/273853.htm
3. Disable the device sharing from RSM. This will also give Backup Exec full control of the device.
4. Upgrade the firmware and drivers for SCSI controller.
5. Ensure that the device is properly terminated.
Please refer to the following technote, as well.

http://seer.support.veritas.com/docs/255501.htm

B]
1. Open Backup Exec

2. Go to Devices tab > Right click on the tape drive > uncheck "Enabled"

3. Again right click on the tape drive and select "Delete"

4. Stop all Backup Exec services

5. Start all Backup Exec services, and verify if the tape device is
detected.

6. Create a new backup job, run it and verify the results.


C]Try to repair the database using beutility.

d] and please verify that you have not given the scsi id of 1,2 or 7 to the storage device.Message was edited by:
sumeet.karve

[Sharvari_Deshmu]

Hello,

To resolve the issue please do the foll steps:

1.Please confirm that the device is in the compatibility list :
http://support.veritas.com/docs/271383

if yes then please install the latest Veritas drivers with the help of the link below:

VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release

http://support.veritas.com/docs/273853


2.If the above provided solution does not work please delete the device and re-create it with the following steps:
1.Open Backup Exec click on the devices tab Right-click the device that you are using, and click Properties

2.Click the Configuration tab, clear the Enable for Backup Exec checkbox, and click OK. The device will be disabled now.
3. Right-click the device, and click Delete

4. Now Power off the device and shut down the server

5. Next power on the device wait for it to initialize and then reboot the server and recycle the Backup Exec services again.

Additional information:
How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x for Windows Servers
http://support.veritas.com/docs/255501

Thanks,

[Sheetal_Risbood]

Hi,

In reference to our previous reply to your post, we would request you to update us on the progress.

However, if we do not receive your intimation within two business days, this post would be assumed answered and archived.


Thanks.

[Sheetal_Risbood]

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool.