GRT fails on VHDX - Windows 2012

[CrispyNRG]

Hello All,

I have a Windows 2012 server that has a VHDX that is 5.2TB in size, when the back completes I see the following warning in regards to the backup: Virtual machine volume is in a format that is not supported by this version of the Windows Operating System and therefore is not supported by Granular Recovery Technology (GRT).  Granular restores cannot be performed for this volume.

Problem is, I really need to be able to use GRT as this is our file server and I don't want to have to restore the whole VHDX to restore a single file.

I took a look at this article: http://www.symantec.com/business/support/index?page=content&id=TECH210102 and according to this I should not have a problem.

Any suggestion or solutions would be greatly appericated.

Thanks

[lmosla]

Hi

do you have a license for the hyper v agent entered in Backup Exec with the Agent for Windows installed on the virtual machine?

[CrispyNRG]

Hello Imosla,

Yes we have the license for Hyper-V agent entered in Backup Exec.

The VM does not have the agent installed, once I install the agent on the VM should I run a full backup again or let the incremental backups run?

Thanks

[pkh]

You must run a full backup.

[pkh]

What is the OS of the machine on which you have loaded BE?

[CrispyNRG]

Hi PKH,

BE is installed on a Windows 2012 R2 server. The machine I am trying to backup is a Windows 2012 server.

Thanks

[pkh]

Try again after you have installed the remote agent in the VM