HELP - Hardware Error Message

[Rose_Richardson]

We recently acquired a new Gateway Server with a new version of Veritas (We previously used Version 8 with a 1 tape only drive)

It has been about 6 weeks and we have only had a handful of successful back up jobs. I have called Gateway Numerous times with each person having me check different items. The entire mechanism was replaced by Gateway at one point.

I have read various articles from your site and have noticed some items that Gateway did not have me look into. I believe I noted somewhere about not using ID6. I also noted that you recommend using Veritas Drivers for my hardware and I am using Certance Drivers. Since these suggestions were for different systems, I would rather not mess with these items without an informed recommendation regarding my system.

Please look over the information below regarding our system and the errors I received most recently.

Please provided me with some specific steps before I resort to calling Gateway again.

Thank you in advance. This is very important.

Gateway 9510 Server
Intel XEON 3.40GHZ w/ 800MHz FSB and 2MB L2 Cache 1
2048MB (4-512MB modules) Single Rank 400MHz DDR2 ECC SDRAM 1
LSI 20320-R U320 PCI-X SCSI Controller 1
LSI MegaRAID 150-6 SATA PCI-X RAID Controller 1
DAT432 Internal Autoloader 1

Veritas Version 10.0 Rev 5520 SP1
Windows 2003 Server Standard SP1

Device Manager Information:

Medium Changers:
Certance Seagate-DAT432 Auto Loader (datw03mc1.1)
Bus Number 0, Target ID 6, LUN 1
Driver Information:
Certance, LLC
4/22/2004
Ver. 1.1.0.0

Tape Drives:
Seagate DAT DAT72-400 SCSI Sequential Device
Bus Number 0, Target ID 6, Lun 0
Driver Information:
Certance, LLC
3/3/2004
Ver. 1.6.0.0

Firmware has been updated to:
Seagate DAT DAT72-400 Firmware: A180-000

LSI Drivers were also updated to the latest version.

This is from the last error report from Veritas Backup Exec:

Storage device "SEAGATE 3" reported an error on a request to write data to media.

Error reported:
The request could not be performed because of an I/O device error.

V-79-57344-34029 - A hardware error occurred.

Job ended: Saturday, November 19, 2005 at 12:18:15 AM
Completed status: Failed
Final error: 0xe00084ed - A hardware error occurred.
Final error category: Backup Device Errors

Backed up 201806 files in 49011 directories.
Processed 33,588,232,130 bytes in 3 hours, 15 minutes, and 36 seconds.
Throughput rate: 164 MB/min

[Deepali_Badave]

Hello,

Please refer the following technote:
The I/O device error may occur due to a read or write operation hardware
failure. The possible reason for this error is SCSI or Hardware related
issue.
Resolution:
========
Perform the following steps to resolve the issue:
1) Verify the following SCSI BIOS settings:
Set the tape drive SCSI ID as low as possible, avoiding 0 or 1, which
are usually reserved for bootable devices.
Set INITIATE SYNC NEGOTIATION for the SCSI ID of the
tape drive to off
Set INITIATE WIDE NEGOTIATION to off for controllers
with a wide bus
Set MAXIMUM SYNC TRANSFER RATE to the lowest possible
value for the SCSI ID of the tape drive
DISCONNECT must be enabled for all tape drive SCSI ID's
Set SCSI PARITY CHECKING to off
* WARNING:
The Parity Checking adjustment is for diagnostic use only and should never
be left disabled during production backups! Read the detailed explanation!
VERITAS Software can not be held liable for data corruption due to parity
checking being disabled.
2) Reduce the total number of devices on the controller.
3) Update the SCSI Controller Driver and firmware
4) Update the Tape Drive firmware
5) Separate the tape device from a controller which also has hard drives
connected to it.
6) Check the Windows NT/2000 System and Application Event Logs for
warnings/errors. Event ID 7, 9, 11, & 15 in the System Event Log usually
indicates that there is a hardware problem


Also install the latest Veritas device drivers.

Please refer the following link:

http://seer.support.veritas.com/docs/273853.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.