HP 1/8 Ultrium 960 Tape Autoloader

[Gueorgui_Dimov]

Hi,

This is very new device and was wondering if it is supported by any edition of veritas backups exec. A client just bought the device and has version 10.0 Rev.5484 and his autoloader is recognised a single drive and not autoloader?

Just wandering whether to buy it or not.

George

[tejashree_Bhate]

Hello,

From the hardware compatibility list given below, please check if your device is tested.

(title)Backup Exec 10.0 for Windows Servers Standalone Drives Hardware Compatibility List (HCL)

http://support.veritas.com/docs/274347

(title)Backup Exec 10.0 for Windows Servers Robotic Library Hardware Compatibility List (HCL) (includes tested drives)

http://support.veritas.com/docs/274348
If its tested then you can install latest Veritas drivers. If its compatible then install OEM drivers.

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Gueorgui_Dimov]

The device is indeed tested and I have also installed BackupExecTapeDeviceDriverInstall_277619.exe which is the drivers pack, but no luck - it still shows the drive as single and not autoloader.

HPStorageWorks 1/8 Tape AutoloaderHP^^^^^^1x8^autoloaderMulti LUNHPStorageWorks Ultrium 960 LTO3HP^^^^^^Ultrium^3-SCSISCSILTOTested

[tejashree_Bhate]

Hello,

You may refer to the technote given below.

(title) An autoloader drive appears incorrectly under standalone drives, and a device reported as "Unknown Drive - Disabled" is displayed under Changers on the Devices tab of the Backup Exec for Windows Servers interface.

http://support.veritas.com/docs/235252

Check for event ids.
Also refer to the technote given below.
(title) How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0
http://support.veritas.com/docs/255501

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Gueorgui_Dimov]

Thanks but that has not made any difference.

I noticed on the compatibility list that:
HP StorageWorks 1/8 Tape Autoloader HP^^^^^^1x8^autoloader Multi LUN HP StorageWorks Ultrium 960 LTO3 HP^^^^^^Ultrium^3-SCSI SCSI LTO Tested

is tested, but there is no mention of which firmware you tested with!? the autoloader has Rev. 1.40 - 28/7/2005 which is the initial public release...

Also this is an extract of the adamm.log file - can you decypher this for me:

09/16/05 13:07:44 Device Discovery:

Scsi Address
Prt :Bus :Tar :Lun Attributes
------------------- -------------------------------------------------------------------------------

0002:0000:0005:0000 Device Name "\\.\Tape0"
Primary Inquiry "HP Ultrium 3-SCSI G38W"
Serial Number "HP Ultrium 3-SCSI HU1052525J"
Device Flags SCSI, SN(TYPE 1)
Device State 3, Online

Device IDs 1002, {5708EA71-7683-47BD-87F8-C1EDD04D3C43}
Device Name "HP 1"
Device Type 134283265, "LTO 64K (64K,10,0,E,HU)"
Device Features 0x000BFB7F
Device Element 0, 0

0002:0000:0005:0001 Device Name ""
Primary Inquiry "HP 1x8 autoloader 1.40"
Serial Number ""
Device Flags SCSI
Device State 1, Offline, ERROR = 0x0000007B (ERROR_INVALID_NAME)

------------------- -------------------------------------------------------------------------------

[Deepali_Badave]

Hello,

Verify if you have connected the changer to the SCSI target ID between 2 to 5.
Please note that changer should be connected to the lower scsi id than tape drive.

Are you getting the event id's as 7, 9, 11 or 15 in the system event log?


NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Gueorgui_Dimov]

As per http://seer.support.veritas.com/docs/237047.htm
The target LUNs for an auto-loader and tape drive that are multi-LUN based should be configured so that the target LUN for the tape drive is lower than the target LUN for the changer (such as: tape = 0, changer = 1).

So this is how the devices appear:
the drive is slot 03, channel A, id 4, LUN 0 and
the autoloader is slot 03, channel A, id 4, LUN 1

I noticed that in device manager under medium changers says Unknown medium changer, but the drive is inder tape drives is correct Hewlett Packard LTO Ultrium-3 drive

[Gueorgui_Dimov]

Looking at this can you confirm that you really support the current firmware version?

Event Type:Warning
Event Source:Backup Exec
Event Category:None
Event ID:58052
Date:27/09/2005
Time:12:54:06
User:N/A
Computer:SRV-FILE-1
Description:
ADAMM configuration warning.
The device driver may not be installed for device :
Identifier : HP 1x8 autoloader 1.40.
Type : MediumChangerPeripheral.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

[Ian_Perry]

Did this ever get resolved? im having the exact same issue with the same tape loader.

[toeggi]

I've got the exact same problem with our HP 1/8 Ultrium 960 Tape Autoloader, although we're using firmware 1.46.

Do I need to open up a new thread for this to be answered by any VERITAS representatives?

[john_macdonald]

i have the same problem as well, on a autoloader 960, veritas finds the tape drive but not the autoloader within the wizard,

can any one please help !!

[Frank_Lin]

any one got a solution to this? Veritas certain don't think this is an issue with their software as they keep pointing me back to the forum to find the solution for myself.

[Frank_Lin]

Version 10.0d fixed the problem....

http://support.veritas.com/docs/279332

Regards,
Frank