HP/Quantum Autoloader Not recognized in Windows 2003 Server

[AP_Subbiah]

We are running Backup exec 10 in Windows 2003 server.

Our tape device is HP/Quantum 418 autoloader (C6280-4000). After running the veritas device driver install, the tape drive is getting recognized only as standalone device. Medium changer is not getting recognized.

In the windows 2003 device manager, it shows that driver is not working under Medium Changer/HP tape library (code 10 error). However, under tape devices (quantum 4000 is shown with a working driver).

Where can I find the correct driver for this HP C6280 medium changer?

I checked the Backup 10 compatibility list and it shows that this device is tested (http://seer.support.veritas.com/docs/274348.htm)

SCSI card that is used in our server is Adaptec SCSI 39160.

I tried the steps in the link (http://seer.support.veritas.com/docs/273868.htm) but no use. My Inquiry Toggle switch is set on and the computer recognizes the full string as HP C6280-4000 for the medium changer during the start-up.

Targer SCSI IDs that I use right now are 5 for Autoloader and 6 for the tape drive.

Any help will be greatly appreciated.

[Amit_Gupta_2]

Change the drivers used by medium changer to Microsoft drivers named Unknown Medium Changer.
Veritas device driver installs onle tape drivers and NOT medium changer drivers.
Make sure that SCSI is of the changer is less than that of tape drives(ideally it should be SCSI ID 2 for medium changer and 3 for the tape drive).
Power cycle the server and the library.(shut down library, shut server,boot up library, wait for the initialisation, boot up server)

[Deepali_Badave]

Hello,


Verify if the device whivh you are using is detected by Windows.

Does an An autoloader drive appears incorrectly under standalone drives?

If so , then you can refer the following technote:-

http://seer.support.veritas.com/docs/235252.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[AP_Subbiah]

I came across this microsoft KB today about windows2003 driver issue with the medium changer. We use ADAPTEC SCSI 39160 Ultra 160 controller to connect to the HP device.

I get the same symptoms that is descrbed in this article. Hope this adaptec driver fix will resolve my issue. Will update the forum in this week end.

http://support.microsoft.com/default.aspx?scid=kb;en-us;827548

AP

[AP_Subbiah]

Amit,

can you direct me where can I get the unknown media changer microsoft driver (that you indicated in yr previous reply)?

Thx

AP