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Hotfix 16 Installation error

David_McColloug
Level 3
Today I tried applying Hotfix 16 from the following location:

http://seer.entsupport.symantec.com/docs/287696.htm

I downloaded the 32 bit version to my hard drive.

On my media server, I made sure that Backup Exec was not running
and I double clicked on the executable that I downloaded.

It ran and finished in error status, please see attached bitmap
PatchError01.bmp

After clicking finish, I tried to launch the Backup Exec Administrator
and received another error message, please see attached bitmap PatchError02.bmp

It refers to the installation logs, but I don't know where they are at.

Please respond to what I should do to fix this problem as I have not
restarted my backup services, which means that I cannot perfom
backups.
1 REPLY 1

David_McColloug
Level 3
Ok, I have it figured out. Apparently the one of the services hang during the installation.

So I rebooted, attempted the install again and it worked sucessfully.