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IDR with HP DL380 G5 - NC 373i NIC not "visible"

jaz
Level 2
Partner
I have a problem using IDR on an hp dl380 g5. The internal network adapter(s) nc 373i are not "available".
 
Running 11d 1710 with hotfix 1 (for toe nics)(only hotfix applied)
When running the IDR cd at the initial devices tested screen it shows:
-raid controller
-ide controller
-hp nc373i virtual bus device
...with green ticks by all three
 
But when I click "install network" it only shows the two ports of the additional network card NC 360T a seperate PCIe card - but I can't get back to my media server via this network!
The two ports of the nc 373i don't appear at all - not even with red crosses wanting a driver loaded.
Any pointers???
 
example log file (sorry for length) seems to show both drivers loading OK:
 
============================
Starting New Logging Session
============================
[0360] [08/09/2007 10:56:17]: Help File Name: B:\I386\system32\bkupexec\bedrwiz.chm
[0360] [08/09/2007 10:56:23]: CBedrwizPropSheets::DoPreProcessing() - Info:  SCSI Controller(s) are present
[0604] [08/09/2007 10:56:24]: RunExternalApplication: RunDll32.Exe SetupApi,InstallHinfSection DefaultInstall 0 B:\I386\SYSTEM32\DMREG.INF
etc
[0360] [08/09/2007 10:59:36]: FillInDriveList(): GetVolumeInformation(C:\) returned 1.
[0360] [08/09/2007 10:59:36]:  File system name: "NTFS"
[0360] [08/09/2007 10:59:36]: FillInDriveList(): GetVolumeInformation(D:\) returned 1.
[0360] [08/09/2007 10:59:36]:  File system name: "NTFS"
[0360] [08/09/2007 10:01:20]: Level of Assistance = 0
[1044] [08/09/2007 10:01:21]: OS Version Info:
[1044] [08/09/2007 10:01:21]:  Platform       : nt
[1044] [08/09/2007 10:01:21]:  Architecture   : x86
[1044] [08/09/2007 10:01:21]:  Major Version  : 5
[1044] [08/09/2007 10:01:21]:  Minor Version  : 2
[1044] [08/09/2007 10:01:21]:  System Root    : B:\I386
[1044] [08/09/2007 10:01:21]:  Product Type   : 3
[1044] [08/09/2007 10:01:21]:  Suite Mask     : 0x0
[1044] [08/09/2007 10:01:21]:  Service Pack   :
[1044] [08/09/2007 10:01:21]:  1 Device = pci\VEN_14E4&DEV_164C&SUBSYS_7038103C&REV_12, Driver = , Service =                 , Class =
[1044] [08/09/2007 10:01:21]: -----------------------------------------------------------------
[1044] [08/09/2007 10:01:21]: HardwareDeviceManager::ParseInfDirectory() - 0 Inf files are found in the dir: 1:\I386\INF
[1044] [08/09/2007 10:01:21]: HardwareDeviceManager::ParseInfDirectory() - 0 Inf files are found in the dir: A:\
[1044] [08/09/2007 10:01:21]: HardwareDeviceManager::ParseInfDirectory() - 7 Inf files are found in the dir: B:\DRIVERS\INF
[1044] [08/09/2007 10:01:22]: Processing inf file: <B:\DRIVERS\INF\5.2.SERVICE PACK 2@ATAPI_1D4C5_175343@MSHDC.INF>
[1044] [08/09/2007 10:01:22]: Found a mass storage INF file: <B:\DRIVERS\INF\5.2.SERVICE PACK 2@ATAPI_1D4C5_175343@MSHDC.INF>, checking the list of devices to add to see if this inf supports any of them.
[1044] [08/09/2007 10:01:22]: ----------------------------------------------------------------------------
[1044] [08/09/2007 10:01:22]: Processing inf file: <B:\DRIVERS\INF\5.2.SERVICE PACK 2@B06BDRV_40271_254575@OEM21.INF>
[1044] [08/09/2007 10:01:22]: Found a mass storage INF file: <B:\DRIVERS\INF\5.2.SERVICE PACK 2@B06BDRV_40271_254575@OEM21.INF>, checking the list of devices to add to see if this inf supports any of them.
[1044] [08/09/2007 10:01:22]:  DriverFilesExist: Trying to make sure driver files exist for inf: B:\DRIVERS\INF\5.2.SERVICE PACK 2@B06BDRV_40271_254575@OEM21.INF.
[1044] [08/09/2007 10:01:22]:  InfDirectiveCopyFiles::GetFileList()
[1044] [08/09/2007 10:01:22]:   File Name: <bxvbdx.sys>
[1044] [08/09/2007 10:01:22]:  DriverFilesExist: All driver files exist for the inf: B:\DRIVERS\INF\5.2.SERVICE PACK 2@B06BDRV_40271_254575@OEM21.INF.
[1044] [08/09/2007 10:01:22]:  Match Found
[1044] [08/09/2007 10:01:22]:  INF File           : B:\DRIVERS\INF\5.2.SERVICE PACK 2@B06BDRV_40271_254575@OEM21.INF
[1044] [08/09/2007 10:01:22]:  Device Id          : pci\VEN_14E4&DEV_164C&SUBSYS_7038103C&REV_12
[1044] [08/09/2007 10:01:22]:  HardwareId Matched : PCI\VEN_14E4&DEV_164C&SUBSYS_7038103C
[1044] [08/09/2007 10:01:22]:  Description        : Ethernet Controller
[1044] [08/09/2007 10:01:22]:  Preferred Inf      : B:\DRIVERS\INF\5.2.SERVICE PACK 2@B06BDRV_40271_254575@OEM21.INF
[1044] [08/09/2007 10:01:22]:  Rank               : 1
[1044] [08/09/2007 10:01:22]: ----------------------------------------------------------------------------
[1044] [08/09/2007 10:01:23]: Processing inf file: <B:\DRIVERS\INF\5.2.SERVICE PACK 2@HPCISSS2_10254_63225@OEM15.INF>
[1044] [08/09/2007 10:01:23]: Found a mass storage INF file: <B:\DRIVERS\INF\5.2.SERVICE PACK 2@HPCISSS2_10254_63225@OEM15.INF>, checking the list of devices to add to see if this inf supports any of them.
[1044] [08/09/2007 10:01:23]: ----------------------------------------------------------------------------
[1044] [08/09/2007 10:01:23]: Processing inf file: <B:\DRIVERS\INF\5.2.SERVICE PACK 2@LSI_SCSI_255EE_95053@OEM5.INF>
[1044] [08/09/2007 10:01:23]: Found a mass storage INF file: <B:\DRIVERS\INF\5.2.SERVICE PACK 2@LSI_SCSI_255EE_95053@OEM5.INF>, checking the list of devices to add to see if this inf supports any of them.
[1044] [08/09/2007 10:01:23]: ----------------------------------------------------------------------------
[1044] [08/09/2007 10:01:23]: Processing inf file: <B:\DRIVERS\INF\5.2.SERVICE PACK 2@PCIIDE_9478_159983@MSHDC.INF>
[1044] [08/09/2007 10:01:23]: Found a mass storage INF file: <B:\DRIVERS\INF\5.2.SERVICE PACK 2@PCIIDE_9478_159983@MSHDC.INF>, checking the list of devices to add to see if this inf supports any of them.
[1044] [08/09/2007 10:01:23]: ----------------------------------------------------------------------------
[1044] [08/09/2007 10:01:23]: **BEGIN**  Devices To Add with matching INF  **BEGIN**
[1044] [08/09/2007 10:01:23]: ----------------------------------------------------------------------------
[1044] [08/09/2007 10:01:23]: [Device 1: Ethernet Controller]
[1044] [08/09/2007 10:01:23]:  mId              : pci\VEN_14E4&DEV_164C&SUBSYS_7038103C&REV_12
[1044] [08/09/2007 10:01:23]:  mFirstInstance   : pci\VEN_14E4&DEV_164C&SUBSYS_7038103C&REV_12\5&1f051e87&0&0000E1
[1044] [08/09/2007 10:01:23]:  mBusType         : pci
[1044] [08/09/2007 10:01:23]:  mManufacturer    :
[1044] [08/09/2007 10:01:23]:  mService         :
[1044] [08/09/2007 10:01:23]:  mClassGuid       : {4944525F-4E45-545F-4255-535F454E554D}
[1044] [08/09/2007 10:01:23]:  mClass           :
[1044] [08/09/2007 10:01:23]:  mInfPath         :
[1044] [08/09/2007 10:01:23]:  mInfSection      :
[1044] [08/09/2007 10:01:23]:  mInfSectionExt   :
[1044] [08/09/2007 10:01:23]:  mMatchingDeviceId:
[1044] [08/09/2007 10:01:23]:  mDriverInstance  :
[1044] [08/09/2007 10:01:23]:  mNetCfgInstanceId:
[1044] [08/09/2007 10:01:23]:  mHardwareIds
[1044] [08/09/2007 10:01:23]:   PCI\VEN_14E4&DEV_164C&SUBSYS_7038103C&REV_12
[1044] [08/09/2007 10:01:23]:   PCI\VEN_14E4&DEV_164C&SUBSYS_7038103C
[1044] [08/09/2007 10:01:23]:   PCI\VEN_14E4&DEV_164C&CC_020000
[1044] [08/09/2007 10:01:23]:   PCI\VEN_14E4&DEV_164C&CC_0200
[1044] [08/09/2007 10:01:23]:  mCompatibleIds
[1044] [08/09/2007 10:01:23]:   PCI\VEN_14E4&DEV_164C&REV_12
[1044] [08/09/2007 10:01:23]:   PCI\VEN_14E4&DEV_164C
[1044] [08/09/2007 10:01:23]:   PCI\VEN_14E4&CC_020000
[1044] [08/09/2007 10:01:23]:   PCI\VEN_14E4&CC_0200
[1044] [08/09/2007 10:01:23]:   PCI\VEN_14E4
[1044] [08/09/2007 10:01:23]:   PCI\CC_020000
[1044] [08/09/2007 10:01:23]:   PCI\CC_0200
[1044] [08/09/2007 10:01:23]:  mServices
[1044] [08/09/2007 10:01:23]:  mInfDetails
[1044] [08/09/2007 10:01:23]:   mPath            : B:\DRIVERS\INF\5.2.SERVICE PACK 2@B06BDRV_40271_254575@OEM21.INF
[1044] [08/09/2007 10:01:23]:   mInfSource       : DriverDatabase
[1044] [08/09/2007 10:01:23]:   mHardwareId      : PCI\VEN_14E4&DEV_164C&SUBSYS_7038103C
[1044] [08/09/2007 10:01:23]:   mDescription     : HP NC373i Virtual Bus Device
[1044] [08/09/2007 10:01:23]:   mRank            : 1
[1044] [08/09/2007 10:01:23]:   mDriverStartType : Unknown
[1044] [08/09/2007 10:01:23]: **END**  Devices To Add with matching INF  **END**
[1044] [08/09/2007 10:01:23]: ----------------------------------------------------------------------------
[1044] [08/09/2007 10:01:23]: Installing all 1 of the devices which have inf's
[1044] [08/09/2007 10:01:23]: [1044] [08/09/2007 10:01:23]: Preparing to install pci\VEN_14E4&DEV_164C&SUBSYS_7038103C&REV_12
[1044] [08/09/2007 10:01:23]:  Installing pci\VEN_14E4&DEV_164C&SUBSYS_7038103C&REV_12
[1044] [08/09/2007 10:01:23]:
[1044] [08/09/2007 10:01:23]:  InfDirectiveCopyFiles::Execute() - Service Name = b06bdrv, loadDriver = 1
[1044] [08/09/2007 10:01:23]:   Copying file <bxvbdx.sys> from <b:\drivers\5.2.service pack 2\b06bdrv_40271_254575\> to <1:\i386\system32\drivers\>
[1044] [08/09/2007 10:01:24]:
[1044] [08/09/2007 10:01:24]:  InfDirectiveAddReg::Execute() - Service Name = b06bdrv, loadDriver = 1
[1044] [08/09/2007 10:01:24]:   Created/Opened registry key: SYSTEM\CurrentControlSet\Control\Class\{4944525F-4E45-545F-4255-535F454E554D}\0001\
[1044] [08/09/2007 10:01:24]:   Added REG_SZ - Value Name: create_pdo_flag, Value: 4
etc - registry added
[1044] [08/09/2007 10:01:24]:
[1044] [08/09/2007 10:01:24]:  InfDirectiveAddService::Execute() - Service Name = b06bdrv, loadDriver = 1
[1044] [08/09/2007 10:01:24]:   Service Name: b06bdrv, Service File Name: 1:\I386\SYSTEM32\DRIVERS\bxvbdx.sys
[1044] [08/09/2007 10:01:24]:   CreateService/OpenService returned code: 0x0
[1044] [08/09/2007 10:01:24]: InfFile::LoadDriverForSingleInstance()
[1044] [08/09/2007 10:01:37]:   Successfully installed driver for the device instance: pci\VEN_14E4&DEV_164C&SUBSYS_7038103C&REV_12\5&1f051e87&0&0000E1
[1044] [08/09/2007 10:01:37]: InfFile::LoadDriverForSingleInstance()
[1044] [08/09/2007 10:01:39]:   Successfully installed driver for the device instance: pci\VEN_14E4&DEV_164C&SUBSYS_7038103C&REV_12\5&43097c6&0&0000E0
[1044] [08/09/2007 10:01:39]:   Adding Service entry to the registry for: b06bdrv
[1044] [08/09/2007 10:01:39]:
[1044] [08/09/2007 10:01:39]:  Error copying catalog file <B:\DRIVERS\5.2.SERVICE PACK 2\B06BDRV_40271_254575\bxvbd.cat> to <1:\I386\SYSTEM32\DRIVERS\bxvbd.cat>. Error Code [0x2]
[1044] [08/09/2007 10:01:39]:
[1044] [08/09/2007 10:01:39]:  Successfully  copied the inf file <B:\DRIVERS\INF\5.2.SERVICE PACK 2@B06BDRV_40271_254575@OEM21.INF> to <1:\I386\INF\5.2.SERVICE PACK 2@B06BDRV_40271_254575@OEM21.INF>.
[1044] [08/09/2007 10:01:39]: Entering UpdateDeviceHardwareKey()
[1044] [08/09/2007 10:01:39]: Enum Key:  SYSTEM\CurrentControlSet\Enum\
[1044] [08/09/2007 10:01:39]: Leaving UpdateDeviceHardwareKey()
[1044] [08/09/2007 10:01:40]: Entering RescanSCSIDevices()
[1044] [08/09/2007 10:01:40]: Entering TriggerMountManagerForAllVolumes()
[1044] [08/09/2007 10:01:40]: Drive letter assignment succeeded for volume: \Device\HarddiskVolume1
[1044] [08/09/2007 10:01:40]: Drive letter assignment succeeded for volume: \Device\HarddiskVolume2
[1044] [08/09/2007 10:01:40]: Drive letter assignment failed for volume: \Device\HarddiskVolume3. Error: [2]
[1044] [08/09/2007 10:01:40]: Exit TriggerMountManagerForAllVolumes()
 
[0360] [08/09/2007 10:02:00]: Active Page before calling network installation: 1507
[1048] [08/09/2007 10:02:02]: OS Version Info:
[1048] [08/09/2007 10:02:02]:  Platform       : nt
[1048] [08/09/2007 10:02:02]:  Architecture   : x86
[1048] [08/09/2007 10:02:02]:  Major Version  : 5
[1048] [08/09/2007 10:02:02]:  Minor Version  : 2
[1048] [08/09/2007 10:02:02]:  System Root    : B:\I386
[1048] [08/09/2007 10:02:02]:  Product Type   : 3
[1048] [08/09/2007 10:02:02]:  Suite Mask     : 0x0
[1048] [08/09/2007 10:02:02]:  Service Pack   :
[1048] [08/09/2007 10:02:02]: ClassifyNetworkDevices() - Processing Network Device: PCI\VEN_14E4&DEV_164C&SUBSYS_7038103C&REV_12
[1048] [08/09/2007 10:02:02]: ClassifyNetworkDevices() - Processing Network Device: PCI\VEN_8086&DEV_105E&SUBSYS_7044103C&REV_06
[1048] [08/09/2007 10:02:31]:  Device instance id: PCI\VEN_8086&DEV_105E&SUBSYS_7044103C&REV_06\6&356D7036&0&00000010
[1048] [08/09/2007 10:02:31]: ==============================
[1048] [08/09/2007 10:02:31]: Network Driver Found - Details
[1048] [08/09/2007 10:02:31]: ==============================
[1048] [08/09/2007 10:02:31]:  Driver Desc : HP NC360T PCIe DP Gigabit Server Adapter
[1048] [08/09/2007 10:02:31]:  Hardware ID : pci\ven_8086&dev_105e&subsys_7044103c
[1048] [08/09/2007 10:02:31]:  Inf File    : b:\drivers\inf\5.2.service pack 2@n1e5132_39871_248549@oem22.inf
[1048] [08/09/2007 10:02:31]:  SectionName : N1e5132_NTx86.ndi
[1048] [08/09/2007 10:02:33]:  Device instance id: PCI\VEN_8086&DEV_105E&SUBSYS_7044103C&REV_06\6&356D7036&0&01000010
[1048] [08/09/2007 10:02:33]: ==============================
[1048] [08/09/2007 10:02:33]: Network Driver Found - Details
[1048] [08/09/2007 10:02:33]: ==============================
[1048] [08/09/2007 10:02:33]:  Driver Desc : HP NC360T PCIe DP Gigabit Server Adapter
[1048] [08/09/2007 10:02:33]:  Hardware ID : pci\ven_8086&dev_105e&subsys_7044103c
[1048] [08/09/2007 10:02:33]:  Inf File    : b:\drivers\inf\5.2.service pack 2@n1e5132_39871_248549@oem22.inf
[1048] [08/09/2007 10:02:33]:  SectionName : N1e5132_NTx86.ndi
[1048] [08/09/2007 10:02:34]: OS Version Info:
[1048] [08/09/2007 10:02:34]:  Platform       : nt
[1048] [08/09/2007 10:02:34]:  Architecture   : x86
[1048] [08/09/2007 10:02:34]:  Major Version  : 5
[1048] [08/09/2007 10:02:34]:  Minor Version  : 2
[1048] [08/09/2007 10:02:34]:  System Root    : B:\I386
[1048] [08/09/2007 10:02:34]:  Product Type   : 3
[1048] [08/09/2007 10:02:34]:  Suite Mask     : 0x0
[1048] [08/09/2007 10:02:34]:  Service Pack   :
[1048] [08/09/2007 10:02:34]: [1048] [08/09/2007 10:02:34]: Preparing to install PCI\VEN_8086&DEV_105E&SUBSYS_7044103C&REV_06\6&356D7036&0&00000010
[1048] [08/09/2007 10:02:34]:  Installing PCI\VEN_8086&DEV_105E&SUBSYS_7044103C&REV_06\6&356D7036&0&00000010
[1048] [08/09/2007 10:02:34]:
[1048] [08/09/2007 10:02:34]:  InfDirectiveCopyFiles::Execute() - Service Name = N1e5132, loadDriver = 1
[1048] [08/09/2007 10:02:34]:   Copying file <n1e5132.sys> from <b:\drivers\5.2.service pack 2\n1e5132_39871_248549\> to <1:\i386\system32\drivers\>
[1048] [08/09/2007 10:02:35]:
[1048] [08/09/2007 10:02:35]:  InfDirectiveAddReg::Execute() - Service Name = N1e5132, loadDriver = 1
[1048] [08/09/2007 10:02:35]:   Created/Opened registry key: SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\0001\\ndi\interfaces
[1048] [08/09/2007 10:02:35]:   Added REG_SZ - Value Name: UpperRange, Value: ndis5
etc - regisrty added
[1048] [08/09/2007 10:02:35]:
[1048] [08/09/2007 10:02:35]:  InfDirectiveAddService::Execute() - Service Name = N1e5132, loadDriver = 1
[1048] [08/09/2007 10:02:35]:   Service Name: N1e5132, Service File Name: 1:\I386\SYSTEM32\DRIVERS\n1e5132.sys
[1048] [08/09/2007 10:02:35]:   CreateService/OpenService returned code: 0x0
[1048] [08/09/2007 10:02:35]: Entering: InfFile::LoadNetworkDriver(): Instance: PCI\VEN_8086&DEV_105E&SUBSYS_7044103C&REV_06\6&356D7036&0&00000010
[1048] [08/09/2007 10:02:40]: LoadNetworkDriver() returned: 0x0
[1048] [08/09/2007 10:02:40]:   Adding Service entry to the registry for: N1e5132
[1048] [08/09/2007 10:02:40]:
[1048] [08/09/2007 10:02:40]:  InfDirectiveAddReg::Execute() - Service Name = N1e5132, loadDriver = 1
[1048] [08/09/2007 10:02:40]:   Created/Opened registry key: SYSTEM\CurrentControlSet\Services\N1e5132\ndi\params
[1048] [08/09/2007 10:02:40]:   Created/Opened registry key: SYSTEM\CurrentControlSet\Services\N1e5132
[1048] [08/09/2007 10:02:40]:   Created/Opened registry key: SYSTEM\CurrentControlSet\Services\N1e5132
[1048] [08/09/2007 10:02:40]:   Created/Opened registry key: SYSTEM\CurrentControlSet\Services\N1e5132\prosetndi
[1048] [08/09/2007 10:02:40]:   Created/Opened registry key: SYSTEM\CurrentControlSet\Services\N1e5132
[1048] [08/09/2007 10:02:40]:
[1048] [08/09/2007 10:02:40]:  Error copying catalog file <B:\DRIVERS\5.2.SERVICE PACK 2\N1E5132_39871_248549\n1e5132.cat> to <1:\I386\SYSTEM32\DRIVERS\n1e5132.cat>. Error Code [0x2]
[1048] [08/09/2007 10:02:40]:
[1048] [08/09/2007 10:02:40]:  Successfully  copied the inf file <B:\DRIVERS\INF\5.2.SERVICE PACK 2@N1E5132_39871_248549@OEM22.INF> to <1:\I386\INF\5.2.SERVICE PACK 2@N1E5132_39871_248549@OEM22.INF>.
 
[1048] [08/09/2007 10:02:40]: [1048] [08/09/2007 10:02:40]: Preparing to install PCI\VEN_8086&DEV_105E&SUBSYS_7044103C&REV_06\6&356D7036&0&01000010

repeat above for 2nd nc360t port
1 REPLY 1

Allen_K
Level 6
Tech support has forwarded the following answer to your issue..
 
"this was resolved with 11d 7170 Hot Fix 19"
 
hope that helps.....


Message Edited by LakeRat on 10-17-2007 09:48 AM