Impossible to start BackupExecManagementService

[0nurb185]

Hello

After a virus, it's impossible now to start two services of backup Exec

1) BackupExecManagementService

2) BackupJob

When i try to start Backup EXEC application : i have this error message :

TCP error code 10061: No connection could be made because the target machine actively refused it.

When i try to start manualy service (BackupExecManagementService) : i have this error :

Error 1053: The service did not respond to the start or control request in a timely fashion

When i try to start manualy service (BackupExecJobEngine) : i have this error :

Error 1067: Process Terminated Unexpectedly

When i search in event log : i have this two errors :

Error .NET Runtime event : 1026

Application : BackupExecManagementService.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.BadImageFormatException
Pile :
   à BackupExec.Management.Server.Program.Main(System.String[])

Application Error : event : 1000

Nom de l’application défaillante BackupExecManagementService.exe, version : 14.0.1798.0, horodatage : 0x4f2078f5
Nom du module défaillant : KERNELBASE.dll, version : 6.1.7601.18015, horodatage : 0x50b8479b
Code d’exception : 0xe0434352
Décalage d’erreur : 0x0000000000009e5d
ID du processus défaillant : 0x1e5c
Heure de début de l’application défaillante : 0x01ce635b8a9de900
Chemin d’accès de l’application défaillante : C:\Program Files\Symantec\Backup Exec\BackupExecManagementService.exe
Chemin d’accès du module défaillant: C:\Windows\system32\KERNELBASE.dll
ID de rapport : d14aae72-cf4e-11e2-9abb-d4ae52c0d967

Please Help Me.

If you have an idea.

I try to repare BAckup exec with DVD : it's Ok but same problem

It's very important for us beacuse virus have infected professional application like paie or accounting and all of server backup are Backup Exec

so it's impossible to restore anything.

I precise too that i try to start with all firewalls stopped and its same problem.

Thank you  by advance.

[CraigV]

Hi,

Open up BEutility.exe and run a repair of the BE database. Also make sure that your AV isn't blocking the BE services from running.

Thanks!

[Flo-Hilse]

Hi,

take a look at the Catalog File. Move them to another directory and then try to start the BE Services.

Maybe one of the catalog files is corrupt.

Greetz

[VJware]

Pls confirm port # 50104 is open for use by the BE management service...lastly, have you ran a repair of .NET as well ?

[0nurb185]

Hello

Thank's a lot for your answers.

First : i try to repair BE DAtabase : it run normaly stopped services repair and restart services

but i have always this two services who doesnt want to start.

I checked my AV and i put exception for BE too

I search for the moment how to move my catalog file in FAQ

For port # 50104 i just to check after my post.

To repair .NET :

i try sfc /scannow

try to launch also : System Update Readiness Tool

try to desinstall .NET Framework 4, try to upgarde in 4.5 version

I don't know how to repair .NET

I precise that the people who install server make a mistake because space for system disk is only 40 Go

and my free place on drive C is amount 5 Go now.

Thank's again for your help.