07-30-2015 07:49 AM
When downloading the sp4 patch for 2010 R3, the result is an ISO with SP4 embedded. I assume I run the program and then do a repair to install the service pack? Only other option appears to be "add options". Live update isnt working so that is not an option.
The preinstall also says there are problems with WMI, so SQL express might not upgrade or something. Anyway to further verify this or what exactly indicates there is something wrong with wmi
OS - 2008 R2 SP1
Product - Backup Exec 2010 R3 sp1
Installing service pack to resolve an issue with Spooler Cache Manager
25004: Spooler Cache Manager: failed to initialize global spooler cache. There are probably more objects in the queue than fit in the cache. Cannot continue. (unknown error)
07-30-2015 08:05 AM
Hi, Are you installing sp4 from the BE5204.1270RSP4 download found in the Attachments of this KB? http://www.symantec.com/docs/TECH208828
07-30-2015 08:11 AM
yes. Eventually after entering product serial numbers, you get to here
https://symantec.flexnetoperations.com/control/symc/download?element=4657641
which allows you to download the product with sp4 embedded.
But it doesnt say the correct procedure for getting to SP4, its an embedded ISO so the repair option seems most likely, but rather have it writing.
07-30-2015 08:29 AM
oops, no I followed another link. The attachments section does have just the service pack, THANKS.
Any idea about the WMI? maybe not even a concern for the patch.
07-30-2015 08:52 AM
07-30-2015 09:24 AM
tremor agent? you mean windows agents?
07-30-2015 10:00 AM
yes, the remote agent to the remote servers to keep everything updated to the same version.
07-30-2015 11:04 AM
probably a stupid question, but do these new agents also require a reboot of the entire system?
07-30-2015 02:22 PM
A reboot is recommended. The agent isn't fully updated until the server is rebooted If a server reboot is not possible immediately take a look at this discussion for some alternate ideas. https://www-secure.symantec.com/connect/forums/restart-required-after-agent-update
07-30-2015 06:52 PM
I meant remote agents. The predictive keyboard is too smart.