Invalid Element Address

[Tony_Morley]

I have installed an Exabyte VXA2 Packet Loader. I am not using the Bar code reader. When the tapes are installed in the slots they all come up as "Unknown media" under the media description. If I try to do an Inventory I get the following error :- a0008212 - Library error - invalid element address. I have carried out the instructions as per doc 190875 for new media, but no joy. Any ideas.

[Renuka_-]

Hello,


1. Please refer to the following technotes if the device is compatible with backup exec.


Title : Backup Exec 9.x for Windows Servers Standalone Drives Hardware Compatibility List (HCL)
http://support.veritas.com/docs/271382



Title : Backup Exec 9.x for Windows Servers Robotic Library Hardware Compatibility List (HCL) (includes tested drives)
http://support.veritas.com/docs/271383


If it is please install the latest Veritas drivers:


http://support.veritas.com/docs/273853


If not then install the OEM drivers.


Verify that you have the latest firmware


Verify that the device is not connected to a RAID controller since it is not supported by Backup Exec. Please use a SCSI card with SCSI drivers.


Try the steps in the following technote:
http://support.veritas.com/docs/268626


Most importantly please check if the media used is compatible with the device.


NOTE : If we do not receive your reply within two business days, this post would be marked assumed answeredand would be moved toanswered questions pool.

[Tony_Morley]

Thanks for that. I had tried most of what you said already- but the device removal and adding seemed to have fixed the problem.