Hi
We are trying to backup Shadow Copy Components from a File server. Once the job is initiated, it stucks on "Snapshot Processing" forever. At the same time if we log in to the File Server and check Volume Shadow Copy service, it shows running but shows "Stopping" state after an hour or so.
"vssadmin.exe list writers" also remains stuck (as below) with no output until the server is rebooted.
Backup Server (Physical): Win 2k12 R2, Backup Exec 20.2, 24GB RAM
File Server (VM): Win 2k16 Std, 8 CPU, 16GB RAM, De-dup enabled
The backup job is uncancellable and restarting Backup Exec services is the only solution.
-------------------------------------------------------------------------------------------------------------------------------------------C:\Windows\system32>vssadmin.exe list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2013 Microsoft Corp.
Waiting for responses.
These may be delayed if a shadow copy is being prepared.
-------------------------------------------------------------------------------------------------------------------------------------------
Below are the error messages from Event Viewer:
------------------------------------------------------------------------------------------
Log Name: Application
Source: VSS
Date: 12/12/2018 05:41:42
Event ID: 11
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: XYZ (actual name cannot be shared in public)
Description:
Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. Most likely the CPU is under heavy load. [0x80080005, Server execution failed
]
Operation:
Instantiating VSS server
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">11</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-12-12T05:41:42.690754200Z" />
<EventRecordID>27378</EventRecordID>
<Channel>Application</Channel>
<Computer>XYZ</Computer>
<Security />
</System>
<EventData>
<Data>{e579ab5f-1cc4-44b4-bed9-de0991ff0623}</Data>
<Data>IVssCoordinatorEx2</Data>
<Data>0x80080005, Server execution failed
</Data>
<Data>
Operation:
Instantiating VSS server</Data>
<Binary>2D20436F64653A2042554543584D4C4330303030343336302D2043616C6C3A2042554543584D4C4330303030343333352D205049443A202030303030323934342D205449443A202030303030353736382D20434D443A202022433A5C50726F6772616D2046696C65735C566572697461735C4261636B757020457865635C524157535C626572656D6F74652E657865222D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
</EventData>
</Event>
------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------
Log Name: Application
Source: VSS
Date: 12/12/2018 05:41:42
Event ID: 8193
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: XYZ
Description:
Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80080005, Server execution failed
.
Operation:
Instantiating VSS server
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">8193</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-12-12T05:41:42.690754200Z" />
<EventRecordID>27379</EventRecordID>
<Channel>Application</Channel>
<Computer>XYZ</Computer>
<Security />
</System>
<EventData>
<Data>CoCreateInstance</Data>
<Data>0x80080005, Server execution failed
</Data>
<Data>
Operation:
Instantiating VSS server</Data>
<Binary>2D20436F64653A2042554543584D4C4330303030343336362D2043616C6C3A2042554543584D4C4330303030343333352D205049443A202030303030323934342D205449443A202030303030353736382D20434D443A202022433A5C50726F6772616D2046696C65735C566572697461735C4261636B757020457865635C524157535C626572656D6F74652E657865222D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
</EventData>
</Event>
------------------------------------------------------------------------------------------
Please suggest a possible solution.
Regards,
Chaitanya
