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Veritas.com
Support

LTO2 backups failing after about 1hr

Mark_Gould
Level 2

‎07-28-2005 03:44 PM

Setup WAS

HP Proliant 570
Windows 2000 SP4 + updates
Adaptec 29160 card with latest firmware and drivers
External HP LTO1 drive with Veritas drivers
BE10 with all applicable patches

All worked fine

Now changed drive for a external HP Ultrium 448 drive with Veritas drivers.

Same backup scripts etc etc

Adaptec on SCSI 7 with default settings
LTO2 on SCSI 3
No other devices on this card

As per support doc 191158
Setting of Initiate wide negotiation and sync nogotiation unknown. Ditto with max sync transfer rate. Should this really be set to the lowest possible setting?

All drivers removed and reinstalled using latest Veritas tape driver download.

Drive has been replaced as has the external Adaptec SCSI cable

After about an hour, the backup will fail with a

Event Type:Error
Event Source:adpu160m
Event Category:None
Event ID:9
Date:28/07/2005
Time:20:57:24
User:N/A
Computer:ZDATA1
Description:
The device, \Device\Scsi\adpu160m1, did not respond within the timeout period.
Data:
0000: 00 00 10 00 01 00 6a 00 ......j.
0008: 00 00 00 00 09 00 04 c0 .......À
0010: 01 01 00 50 00 00 00 00 ...P....
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........

followed by a

Event Type:Error
Event Source:halfinchVRTS
Event Category:None
Event ID:15
Date:28/07/2005
Time:20:57:37
User:N/A
Computer:ZDATA1
Description:
The device, \Device\Tape0, is not ready for access yet.
Data:
0000: 0f 00 18 00 01 00 76 00 ......v.
0008: 00 00 00 00 0f 00 04 c0 .......À
0010: 04 01 00 00 9d 00 00 c0 ......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 03 00 00 00 ........
0030: 00 00 00 00 00 00 00 00 ........
0038: 00 4a 00 00 01 04 00 00 .J.....

Sometimes, I get

Event Type:Error
Event Source:halfinchVRTS
Event Category:None
Event ID:7
Date:28/07/2005
Time:21:16:46
User:N/A
Computer:ZDATA1
Description:
The device, \Device\Tape0, has a bad block.
Data:
0000: 0f 00 18 00 01 00 76 00 ......v.
0008: 00 00 00 00 07 00 04 c0 .......À
0010: 00 01 00 00 9c 00 00 c0 ....œ..À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 03 00 00 00 ........
0030: 00 00 00 00 00 00 00 00 ........
0038: 02 c4 00 00 00 14 03 00 .Ä......
.

Card showed no issues on the LTO1

Help, this is a REAL problem
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8 REPLIES 8

Amruta_Bhide
Level 6

‎07-29-2005 08:17 AM

Hello,

Please check if your new Drive is supported by Veritas:
Backup Exec 10.0 for Windows Servers Standalone Drives Hardware Compatibility List (HCL)
http://seer.support.veritas.com/docs/274347.htm

Backup Exec 10.0 for Windows Servers Robotic Library Hardware Compatibility List (HCL) (includes tested drives) http://seer.support.veritas.com/docs/274348.htm

- If it states as Compatible please use OEM drivers.
- If it states as Tested Please reinstall the Veritas latest Drivers:
ERITAS Backup Exec (tm) 10.0 - Device Driver Installer (20050531) - Includes Tape Driver Release (20050115) and Robotic Library Release (46) (Intel Only)

http://seer.support.veritas.com/docs/277477.htm
---------------------------------------------------------------------

It looks as if it is a Hradware Problem.
You can go through the following Articles:
How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0
http://seer.support.veritas.com/docs/255501.htm

How to resolve SCSI bus timeouts
http://seer.support.veritas.com/docs/191158.htm


Please also go through the following MS Article:
How to troubleshoot error messages about Event ID 9 and Event ID 11
http://support.microsoft.com/default.aspx?scid=kb;en-us;314093
==============================================
Hope this helps you.
*********************************************************************
*********************************************************************
Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm
******************************************************************
*****************************************************************

Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.


Thanks.
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ray_littlefield
Level 2

‎07-29-2005 08:32 AM

It might be tape drive firmware. Go to HP's website and download their latest Library & Tape Tools (L&TT) utility, and check the drive firmware. Be sure to stop all Backup Exec services while runninhg the L&TT utility. If the firmware is upgrade, you'll need to unistall/reinstall drivers again.
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Amruta_Purandar
Level 6

‎08-01-2005 04:27 AM

Hello,

Please follow the above mentioned solutions and update us on the status of this issue.


Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.
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Mark_Gould
Level 2

‎08-01-2005 04:55 AM

I have arranged a system outage for the evening of Tuesday the 2nd August to check the SCSI card settings
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Ajit_Kulkarni
Level 6

‎08-02-2005 01:11 AM

Hello Mark,

Waiting for the update.

Regards

NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.
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Mark_Gould
Level 2

‎08-02-2005 03:33 PM

Still the same problem after abouyt 1hr, its falls over.

Eev thought I reduced the max speed etc ec

However, if I run the backup on the LTO1, it all runs perfectly.

The Device guide shows the Ulltrium 448 as working with Veritas.

Where to now?

Mark
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patrickkuah
Level 6

‎08-02-2005 11:06 PM

try using the manufacturer driver instead of VERITAS

patrick
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Shyam_Sundar
Level 6

‎08-05-2005 09:10 AM

Hello,

Just check for 9's and 11's in the system event logs. They point to hardware errors. Please refer to the following article on how to resolve such errors.

http://support.microsoft.com/default.aspx?scid=kb;en-us;314093

Also try installing the OEM (Original Equipment Manufacturer) drivers instead of Veritas drivers and check how it behaves.

Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.


Thanks.
0 Kudos