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License Upgrade at my.symantec.com

Tim_Frodermann
Level 3
Partner Accredited

Hi all,

I'm having trouble upgrading Backup Exec 2014 Licenses to BE 15 in the my.symantec portal lately.

With different accounts/customers and i tried different browsers.

 

I have an upgrade notification, the portal displays all licenses that can be upgraded, but when i hit the button, I get an error.

 

The error says (roughly translated):

"There was a connection error. We cannot process your request at the moment. Please try again later".

 

I saw this first a week ago, so that's for "later".

 

Does anyone of you have the same problems?

 

Thanks in advance!

Bye,

Tim

 

3 REPLIES 3

VJware
Level 6
Employee Accredited Certified

Consider contacting the Licensing Team via the phone as well for assistance with license upgrades - https://support.symantec.com/en_US/contact-us.html

Vladimir_33
Not applicable

Have the same trouble. Try IE 8,9,10,11, Chrome and CoolNovo - same effect.

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