cancel
Showing results for 
Search instead for 
Did you mean: 

Linux Server Agent not starting

jwc1972
Level 5

Help

 Backup exec 2010 r3 we have a linux server on 172.16.8.1 We are trying to install a agent on this machine

After following the instruction for installing RALUS 64bit for Debian found here http://www.symantec.com/connect/forums/how-install-backupexec-2010-agent-debian-ralus

RALUS appears to have installed correctly. When I start it I get:

Quickly followed by the following crash dump:

root@plague:~/BE/RALUS2010# *** glibc detected *** /opt/VRTSralus/bin/beremote: munmap_chunk(): invalid pointer: 0x00007fd4824cc9b0 ***

======= Backtrace: =========

/lib/x86_64-linux-gnu/libc.so.6(+0x72656)[0x7fd47c827656]

/opt/VRTSralus/bin/libbesocket.so(_Z11freeifaddrsP7ifaddrs+0x1f)[0x7fd47e30f2bf]

/opt/VRTSralus/bin/libbesocket.so(_Z10getifaddrsPP7ifaddrs+0x6bf)[0x7fd47e30f26f]

/opt/VRTSralus/bin/libbesocket.so(_Z20GetAdaptersAddressesjjPvP21_IP_ADAPTER_ADDRESSESPj+0x56)[0x7fd47e30fb26]

/opt/VRTSralus/bin/libbesocket.so(_ZN8BESocket13BENetConfigEx18RefreshInformationEPKb+0x3a)[0x7fd47e318d5a]

/opt/VRTSralus/bin/libbesocket.so(_ZN8BESocket13BENetConfigExC1Eb+0xff)[0x7fd47e318c0f]

/opt/VRTSralus/bin/libbesocket.so(_ZN8BESocket13BENetConfigEx23GetNetworkConfigurationEb+0x2d)[0x7fd47e31919d]

/opt/VRTSralus/bin/libbedsvx.so(_Z14VX_EnumSelfDLEP6BE_CFGP8HEAD_DLE+0x31a)[0x7fd47f64f45a]

/opt/VRTSralus/bin/libndmpcomm.so(+0x28bbb)[0x7fd47e998bbb]

/opt/VRTSralus/bin/libndmpcomm.so(+0x28feb)[0x7fd47e998feb]

/opt/VRTSralus/bin/libndmpcomm.so(_Z20NrdsAdvertiserThreadPv+0x147)[0x7fd47e99a6c7]

/opt/VRTSralus/bin/libvxACEI.so.3(_ZN18ACE_Thread_Adapter8invoke_iEv+0x50)[0x7fd482237ee0]

/opt/VRTSralus/bin/libvxACEI.so.3(_ZN18ACE_Thread_Adapter6invokeEv+0x5a)[0x7fd482237e4a]

/opt/VRTSralus/bin/libvxACEI.so.3(ace_thread_adapter+0x9)[0x7fd4821ffe69]

/lib/x86_64-linux-gnu/libpthread.so.0(+0x6b50)[0x7fd4809c2b50]

/lib/x86_64-linux-gnu/libc.so.6(clone+0x6d)[0x7fd47c88a3bd]

======= Memory map: ========

00400000-00465000 r-xp 00000000 ca:01 7086245 /opt/VRTSralus/bin/beremote

00564000-0056b000 rw-p 00064000 ca:01 7086245 /opt/VRTSralus/bin/beremote

0056b000-005de000 rw-p 00000000 00:00 0

0186e000-018d2000 rw-p 00000000 00:00 0 [heap]

7fd474000000-7fd474021000 rw-p 00000000 00:00 0

7fd474021000-7fd478000000 ---p 00000000 00:00 0

7fd479874000-7fd479875000 ---p 00000000 00:00 0

7fd479875000-7fd47a075000 rw-p 00000000 00:00 0

7fd47a075000-7fd47a076000 ---p 00000000 00:00 0

7fd47a076000-7fd47a876000 rw-p 00000000 00:00 0

7fd47a876000-7fd47a877000 ---p 00000000 00:00 0

7fd47a877000-7fd47b077000 rw-p 00000000 00:00 0

7fd47b077000-7fd47b097000 r-xp 00000000 ca:01 7094276 /opt/VRTSralus/VRTSvxms/lib/libvfutil.so

7fd47b097000-7fd47b196000 ---p 00020000 ca:01 7094276 /opt/VRTSralus/VRTSvxms/lib/libvfutil.so

7fd47b196000-7fd47b198000 rw-p 0001f000 ca:01 7094276 /opt/VRTSralus/VRTSvxms/lib/libvfutil.so

7fd47b198000-7fd47b19c000 rw-p 00000000 00:00 0

7fd47b19c000-7fd47b313000 r--p 00000000 ca:01 9519182 /usr/lib/locale/locale-archive

7fd47b313000-7fd47b331000 r-xp 00000000 ca:01 7086257 /opt/VRTSralus/bin/libbedsedir.so

7fd47b331000-7fd47b430000 ---p 0001e000 ca:01 7086257 /opt/VRTSralus/bin/libbedsedir.so

7fd47b430000-7fd47b436000 rw-p 0001d000 ca:01 7086257 /opt/VRTSralus/bin/libbedsedir.so

7fd47b436000-7fd47b477000 r-xp 00000000 ca:01 7086249 /opt/VRTSralus/bin/libbedsrman.so

7fd47b477000-7fd47b577000 ---p 00041000 ca:01 7086249 /opt/VRTSralus/bin/libbedsrman.so

7fd47b577000-7fd47b57a000 rw-p 00041000 ca:01 7086249 /opt/VRTSralus/bin/libbedsrman.so

7fd47b57a000-7fd47b57b000 ---p 00000000 00:00 0

7fd47b57b000-7fd47bd7b000 rw-p 00000000 00:00 0

7fd47bd7b000-7fd47bd86000 r-xp 00000000 ca:01 9883851 /lib/x86_64-linux-gnu/libnss_files-2.13.so

7fd47bd86000-7fd47bf85000 ---p 0000b000 ca:01 9883851 /lib/x86_64-linux-gnu/libnss_files-2.13.so

7fd47bf85000-7fd47bf86000 r--p 0000a000 ca:01 9883851 /lib/x86_64-linux-gnu/libnss_files-2.13.so

7fd47bf86000-7fd47bf87000 rw-p 0000b000 ca:01 9883851 /lib/x86_64-linux-gnu/libnss_files-2.13.so

7fd47bf87000-7fd47bf91000 r-xp 00000000 ca:01 9883848 /lib/x86_64-linux-gnu/libnss_nis-2.13.so

7fd47bf91000-7fd47c190000 ---p 0000a000 ca:01 9883848 /lib/x86_64-linux-gnu/libnss_nis-2.13.so

7fd47c190000-7fd47c191000 r--p 00009000 ca:01 9883848 /lib/x86_64-linux-gnu/libnss_nis-2.13.so

7fd47c191000-7fd47c192000 rw-p 0000a000 ca:01 9883848 /lib/x86_64-linux-gnu/libnss_nis-2.13.so

7fd47c192000-7fd47c1a7000 r-xp 00000000 ca:01 9883852 /lib/x86_64-linux-gnu/libnsl-2.13.so

7fd47c1a7000-7fd47c3a6000 ---p 00015000 ca:01 9883852 /lib/x86_64-linux-gnu/libnsl-2.13.so

7fd47c3a6000-7fd47c3a7000 r--p 00014000 ca:01 9883852 /lib/x86_64-linux-gnu/libnsl-2.13.so

7fd47c3a7000-7fd47c3a8000 rw-p 00015000 ca:01 9883852 /lib/x86_64-linux-gnu/libnsl-2.13.so

7fd47c3a8000-7fd47c3aa000 rw-p 00000000 00:00 0

7fd47c3aa000-7fd47c3b1000 r-xp 00000000 ca:01 9883838 /lib/x86_64-linux-gnu/libnss_compat-2.13.so

7fd47c3b1000-7fd47c5b0000 ---p 00007000 ca:01 9883838 /lib/x86_64-linux-gnu/libnss_compat-2.13.so

7fd47c5b0000-7fd47c5b1000 r--p 00006000 ca:01 9883838 /lib/x86_64-linux-gnu/libnss_compat-2.13.so

7fd47c5b1000-7fd47c5b2000 rw-p 00007000 ca:01 9883838 /lib/x86_64-linux-gnu/libnss_compat-2.13.so

7fd47c5b2000-7fd47c5b4000 r-xp 00000000 ca:01 9883840 /lib/x86_64-linux-gnu/libutil-2.13.so

7fd47c5b4000-7fd47c7b3000 ---p 00002000 ca:01 9883840 /lib/x86_64-linux-gnu/libutil-2.13.so

7fd47c7b3000-7fd47c7b4000 r--p 00001000 ca:01 9883840 /lib/x86_64-linux-gnu/libutil-2.13.so

7fd47c7b4000-7fd47c7b5000 rw-p 00002000 ca:01 9883840 /lib/x86_64-linux-gnu/libutil-2.13.so

7fd47c7b5000-7fd47c92f000 r-xp 00000000 ca:01 9883847 /lib/x86_64-linux-gnu/libc-2.13.so

7fd47c92f000-7fd47cb2f000 ---p 0017a000 ca:01 9883847 /lib/x86_64-linux-gnu/libc-2.13.so

7fd47cb2f000-7fd47cb33000 r--p 0017a000 ca:01 9883847 /lib/x86_64-linux-gnu/libc-2.13.so

7fd47cb33000-7fd47cb34000 rw-p 0017e000 ca:01 9883847 /lib/x86_64-linux-gnu/libc-2.13.so

7fd47cb34000-7fd47cb39000 rw-p 00000000 00:00 0

7fd47cb39000-7fd47cb4e000 r-xp 00000000 ca:01 9881176 /lib/x86_64-linux-gnu/libgcc_s.so.1

7fd47cb4e000-7fd47cd4e000 ---p 00015000 ca:01 9881176 /lib/x86_64-linux-gnu/libgcc_s.so.1

7fd47cd4e000-7fd47cd4f000 rw-p 00015000 ca:01 9881176 /lib/x86_64-linux-gnu/libgcc_s.so.1

7fd47cd4f000-7fd47cdd0000 r-xp 00000000 ca:01 9882640 /lib/x86_64-linux-gnu/libm-2.13.so

7fd47cdd0000-7fd47cfcf000 ---p 00081000 ca:01 9882640 /lib/x86_64-linux-gnu/libm-2.13.so

 

Help !!!

6 REPLIES 6

AmolB
Moderator
Moderator
Employee Accredited Certified

What is the OS version? Have you disabled IP v6?

jwc1972
Level 5

Linux Debian 6??? yes Ip v6 is disabled

AmolB
Moderator
Moderator
Employee Accredited Certified

Debian 6 does not appear in the BE2010 R3 compatibility list.

Refer to http://www.symantec.com/docs/TECH137682

jwc1972
Level 5

Will they be an update to fix this,  I thought debian 6 was the most stable version of linux. Debian 5. becomes unsupported this year?

 

We purchase BE2010 r3 to fix this

AmolB
Moderator
Moderator
Employee Accredited Certified

Not sure if next release of Backup Exec (BE2012) will support Debian 6. BE2012 will be released by 

next quater.I would suggest you to keep an eye on the software compatibility list as its updated on

regular basis.

jwc1972
Level 5

Ta

 

why is so hard to contact symantec support. I better its easier contacting the queen