Live Update doesn't see any pending updates

[TonyP4you4me]

See pic attached.  The current version is 2010 R2 SP1.  LU doesn't see anything pending.  

What is the recommended action when this happens, fix LU or manual download/install.  
If the latter, pls provide URL for files.  

Running win 2k8 R2

[pkh]

I would suggest that you upgrade to BE 2010 R3 by downloading it from

http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso

After your upgrade, run LiveUpdate to see whether you can see SP4 and the latest hotfixes.

After you have upgraded to R3 SP4, push out the remote agent again.

[VJware]

Would recommend bookmarking this page since it contains links to all downloads for available BE versions - https://www.veritas.com/support/en_US/article.TECH66724

If LiveUpdate isn't detecting newer updates, try the following -

1) Launch Backup Exec using Run as Admin. Then try launching LiveUpdate.

2) If the above doesn't work, reinstall only the LiveUpdate component.

[TonyP4you4me]

Thanks.  As a plan B, would it be possible to upgrade from this current version 2010 R2 SP1 to 2014?  
I know R3 SP4 is required for v15, but I don't see any upgrade path literature online for 2014.  Can you provide a link to something official?  

[pkh · Accepted solution]

Yes.  You can upgrade directly to BE 2014 from BE 2010 R2.  See the SCL below

http://www.symantec.com/docs/TECH217478

[VJware · Accepted solution]

Would also recommend downloading the BE 2014 Admin Guide & having a read at the following chapters -

- About upgrading from previous versions of Backup Exec to Backup Exec 2014

- Upgrade checklist for Backup Exec 2010 and earlier

[TonyP4you4me]

Thanks!