07-14-2010 07:18 AM
Dear All,
I have a really strange problem with the LiveUpdate (3.3.0.69) for Backup Exec 2010 MP1 running under Windows Server 2008 R2 Standard (64bit).
After a clean installation of the server with the OS and a clean installation of Backup Exec 2010 MP1 (13.0.2896) the first thing I tried was to run the LiveUpdate.
It directly connects to the Symantec Servers...
... and find all the necessary updates. If I proceed with a click on "Next" it starts the download but stops always exactly after 3500 KB...
... after some seconds the error message LU1835: Connection to the LiveUpdate server failed appears.
Solved! Go to Solution.
11-29-2010 08:37 AM
I had the same problem on 2 separate servers with new installs of 2010 R2. The following rectified the problem:
From Control Panel, change LiveUpdate Configuration HTTP settings to "I want to customise my HTTP settings for LiveUpdate". Enter proxy IP and port number.
Change the Update Cache size to 30MB and click "remove all files from cache".
Run LiveUpdate from Backup Exec again and it should proceed without issue.
This resolved the problem on both servers. Hopefully it works for others.
Regards,
DH
07-14-2010 08:05 AM
Try downloading the service pack manually and installing it . and later run live update again to install the rest of hotfixes ...http://support.veritas.com/docs/290975
07-14-2010 08:07 AM
07-15-2010 02:28 AM
07-15-2010 05:02 AM
07-15-2010 08:35 AM
07-15-2010 09:51 AM
07-16-2010 12:13 AM
07-16-2010 01:10 AM
07-16-2010 08:49 AM
07-16-2010 11:29 AM
07-28-2010 06:41 AM
07-29-2010 05:36 AM
08-11-2010 09:41 AM
09-27-2010 05:48 AM
Today I installed Backup Exec 2010 R2 on a test environment using our proxy server.
It's still the same mad behaviour - after 3500 KB the download of a hotfix stops and fails.
Very disappointing...
SG
09-27-2010 05:59 AM
Can you post the logs?
09-27-2010 06:04 AM
the time out value and checked
The following settings must be changed:
PREFERENCES\INTERNET_CONNECT_TIMEOUT=<value in seconds>
PREFERENCES\INTERNET_READ_DATA_TIMEOUT=<value in seconds>
The following is an example of how this setting would appear for a 30-second time-out value:
PREFERENCES\INTERNET_CONNECT_TIMEOUT=30
PREFERENCES\INTERNET_READ_DATA_TIMEOUT=30
You increase the value and see
09-27-2010 06:05 AM
09-27-2010 06:44 AM
Do you mean the Log.LiveUpdate located in "C:\ProgramData\Symantec\LiveUpdate" with logs?
If so, here you go:
////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////
// Start LuComServer
////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////
27.09.2010, 13:16:01 GMT -> LuComServer version: 3.3.0.92
27.09.2010, 13:16:01 GMT -> LiveUpdate Language: English
27.09.2010, 13:16:01 GMT -> LuComServer Sequence Number: 20090713
27.09.2010, 13:16:01 GMT -> OS: Windows 2008R2 Standard Edition, Service Pack: 0, Major: 6, Minor: 1, Build: 7600 (64-bit)
27.09.2010, 13:16:01 GMT -> System Language:[0x0407], User Language:[0x0407]
27.09.2010, 13:16:01 GMT -> IE 7 Support
27.09.2010, 13:16:01 GMT -> ComCtl32 version: 6.16
27.09.2010, 13:16:01 GMT -> IP Addresses: fe80::c1b2:965f:e6bc:da7c%16, 10.159.32.28
27.09.2010, 13:16:01 GMT -> Loading C:\ProgramData\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
27.09.2010, 13:16:01 GMT -> Opened the product inventory at "C:\ProgramData\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
27.09.2010, 13:16:01 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 0
27.09.2010, 13:16:01 GMT -> LiveUpdate flag value for this run is 0
27.09.2010, 13:16:01 GMT -> The command line is -UpdateOptOut=BackupExec
27.09.2010, 13:16:01 GMT -> ProductRegCom/luGroup(PID=3708/TID=3436): Successfully created an instance of an luGroup object!
27.09.2010, 13:16:01 GMT -> ProductRegCom/luGroup(PID=3708/TID=3436): Path for calling process executable is C:\Program Files (x86)\Symantec\LiveUpdate\LUALL.EXE.
27.09.2010, 13:16:01 GMT -> ProductRegCom/luGroup(PID=3708/TID=3436): Destroyed luGroup object.
27.09.2010, 13:16:01 GMT -> Scanning the following file for potentially malicious host entries: C:\Windows\system32\Drivers\etc\hosts
27.09.2010, 13:16:01 GMT -> Scanning the following file for potentially malicious host entries: C:\Windows\system32\Drivers\etc\lmhosts.sam
27.09.2010, 13:16:01 GMT -> LiveUpdate did not find any malicious host entries in any hosts files.
27.09.2010, 13:16:01 GMT -> **** Starting an Interactive Mode LiveUpdate Session ****
27.09.2010, 13:16:01 GMT -> User Type: Administrator.
27.09.2010, 13:16:03 GMT -> *********************** Start of New LU Session ***********************
27.09.2010, 13:16:03 GMT -> EVENT - SESSION START EVENT - The LiveUpdate session is running in Interactive Mode.
27.09.2010, 13:16:03 GMT -> Progress Update: TRYING_HOST: HostName: "liveupdate.symantecliveupdate.com" URL: "http://liveupdate.symantecliveupdate.com" HostNumber: 0
27.09.2010, 13:16:03 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0 Downloading LiveUpdate catalog file
27.09.2010, 13:16:03 GMT -> LiveUpdate will download the first Mini-TRI file,
27.09.2010, 13:16:03 GMT -> LiveUpdate did not register itself as a LiveUpdate updatable product
27.09.2010, 13:16:03 GMT -> LiveUpdate will check for Mini-TRI file support on the server since the first Mini-TRI file was not available ().
27.09.2010, 13:16:03 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
27.09.2010, 13:16:03 GMT -> Progress Update: PRE_CONNECT: Proxy: "(not-available)" Agent: "Symantec LiveUpdate" AccessType: 0x0
27.09.2010, 13:16:03 GMT -> Progress Update: CONNECTED: Proxy: "(not-available)" Agent: "bcoDcmosqwgns3k/y/1MAc1WlcsEZmgTAAAAAA" AccessType: 0x0
27.09.2010, 13:16:03 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
27.09.2010, 13:16:04 GMT -> HttpSendRequest (status 304): Request succeeded - File up to date so download is not required
27.09.2010, 13:16:04 GMT -> Progress Update: DOWNLOAD_FILE_NOT_MODIFIED: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\minitri.flg"
27.09.2010, 13:16:04 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\minitri.flg" HR: 0x0
27.09.2010, 13:16:04 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0 , Num Successful: 1
27.09.2010, 13:16:04 GMT -> Progress Update: HOST_SELECTED: Host IP: "92.123.154.73" URL: "http://liveupdate.symantecliveupdate.com" HostNumber: 0
27.09.2010, 13:16:04 GMT -> Attempting to load SymCrypt...
27.09.2010, 13:16:04 GMT -> SymCrypt.dll does not exist.
27.09.2010, 13:16:04 GMT -> EVENT - SERVER SELECTION SUCCESSFUL EVENT - LiveUpdate connected to server liveupdate.symantecliveupdate.com at path via a HTTP connection. The server connection connected with a return code of 200, Successfully download TRI file
27.09.2010, 13:16:04 GMT -> LiveUpdate is connected to a server with Mini-TRI file support. LiveUpdate will download and process the remaining Mini-TRI files.
27.09.2010, 13:16:04 GMT -> Check for updates to: Product: Backup Exec X64, Version: 13.0.4164.0, Language: SymAllLanguages. Mini-TRI file name: backup$20exec$20x64_13.0.4164.0_symalllanguages_livetri.zip
27.09.2010, 13:16:04 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "0"
27.09.2010, 13:16:04 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 1 Downloading Mini-TRI files
27.09.2010, 13:16:04 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
27.09.2010, 13:16:04 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/backup$20exec$20x64_13.0.4164.0_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
27.09.2010, 13:16:04 GMT -> HttpSendRequest (status 304): Request succeeded - File up to date so download is not required
27.09.2010, 13:16:04 GMT -> Progress Update: DOWNLOAD_FILE_NOT_MODIFIED: URL: "http://liveupdate.symantecliveupdate.com/backup$20exec$20x64_13.0.4164.0_symalllanguages_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\backup$20exec$20x64_13.0.4164.0_symalllanguages_livetri.zip"
27.09.2010, 13:16:04 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "http://liveupdate.symantecliveupdate.com/backup$20exec$20x64_13.0.4164.0_symalllanguages_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\backup$20exec$20x64_13.0.4164.0_symalllanguages_livetri.zip" HR: 0x0
27.09.2010, 13:16:04 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0 , Num Successful: 1
27.09.2010, 13:16:04 GMT -> LiveUpdate copied the Mini-TRI file from C:\ProgramData\Symantec\LiveUpdate\Downloads\backup$20exec$20x64_13.0.4164.0_symalllanguages_livetri.zip to C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri626\backup$20exec$20x64_13.0.4164.0_symalllanguages_livetri.zip
27.09.2010, 13:16:04 GMT -> Progress Update: UNZIP_FILE_START: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri626\backup$20exec$20x64_13.0.4164.0_symalllanguages_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri626"
27.09.2010, 13:16:04 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.grd"
27.09.2010, 13:16:04 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.sig"
27.09.2010, 13:16:04 GMT -> Progress Update: SECURITY_SIGNATURE_MATCHED: GuardFile: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri626\liveupdt.grd"
27.09.2010, 13:16:04 GMT -> Progress Update: UNZIP_FILE_FINISH: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri626\backup$20exec$20x64_13.0.4164.0_symalllanguages_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri626", HR: 0x0
27.09.2010, 13:16:04 GMT -> Progress Update: UNZIP_FILE_START: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri626\backup$20exec$20x64_13.0.4164.0_symalllanguages_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri626"
27.09.2010, 13:16:04 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.tri"
27.09.2010, 13:16:04 GMT -> Progress Update: UNZIP_FILE_FINISH: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri626\backup$20exec$20x64_13.0.4164.0_symalllanguages_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri626", HR: 0x0
27.09.2010, 13:16:04 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri626\liveupdt.tri"
27.09.2010, 13:16:04 GMT -> Available Update for Product: Backup Exec X64, Version: 13.0.4164.0, Language: SymAllLanguages, ItemSeqName: HF358289. Current Sequence Number: 0, New Sequence Number 1, Update filename 1284648246jtun_hf04x64bit.zip
27.09.2010, 13:16:04 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "1"
27.09.2010, 13:16:04 GMT -> ********* Finished Finding Available Updates *********
09-27-2010 06:48 AM
"...The following settings must be changed:..."
Yes, this was already done (see my first post).
Best regards,
SG