Hi everyone,
i have this weird issue that i'd like to discuss with you because looks like IBM support is not able to figure out how to solve the problem.
I have installed two servers from scratch with Windows Server 2003 SP1 with Lotus Domino 7 and Windows Server 2003 SP1 with Lotus Domino 7.01. These servers are both equipped with Backup Exec 10.d (10.1 Rev.5629) with Lotus Domino Agent installed.
When you restart the Domino Server the process notesmm.exe hangs thus avoiding Domino to start and then all you can do is reboot the machine.
IBM support claims it's because Backup Exec does not release memory correctly.
Their answer follows below:
" Notesmm.exe is the notes memory manager and is the basic domino task to manage memory used by domino. As it's the memory manager, it's the last process to shutdown as it will only shutdown as soon as all memory which has been allocated by processes run under domino have been released.
Therefore, if notesmm doesn't shutdown, it means that some process which has been launched under domino has not cleaned up its allocated memory.
From the update in the PMR we can see that if Symantec Backup Exec is shutdown before domino shutdown, there is no problem with notesmm. To us this points to the fact that some BackupExec process doesn't cleanup memory allocated cleanly if it isn't shutdown explicitly. So our suggestion is to open a call with Symantec support for this issue, "
I was wondering if this problem has ever occured to anyone and if you managed to correct this. I'd really appreciate any help you can give me.
Thanx.
Andrea Casini