MAC Agent for BE10

[David_Martin_5]

We have installed the MAC Agent (v 5.045) on a G5 Server running OS 10.3.9. On the Media Server (running Windows 2000 SP4) we have BackupExec 10 installed. We can see the G5 Server and all the files, but when we try to run a back up job, we get an error saying "Make sure the remote agent is installed and running." I can verify that it is installed and running.

Any help on this? Could this be a permissions issue? Does anyone have any experience with this?

[Amruta_Purandar]

Hello,

Please refer the following technotes and check your configuration.
Title:
How to install the Backup Exec 9.1 Agent for Mac OS X
http://support.veritas.com/docs/271591

Title:
Troubleshooting a Macintosh computer that does not appear in the VERITAS Backup Exec (tm) for Windows NT and Windows 2000 Backup Selections tab.
http://support.veritas.com/docs/236048

If the configuration is correct do revert.


Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[David_Martin_5]

Every thing is loaded correctly but BE will cannot access data on remote server.

[tejashree_Bhate]

Hello,

Uninstall the Mac Agent,reboot the server and reinstall the agent and verify if it works.

Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm



Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.


Thanks.

[David_Martin_5]

I have already done that. I believe I have resolved this issue with the help of Veritas Support. I edited the cfg file to bypass the password. It seems to be running now.