Manual Update 12.5 SP4 failed

[Lim_Shann]

Hi all,

I have tried to update my RAWS-64bit but error encountered.  Remote agent 12.5 running on Win 2008 R2.

Error prompt when attemping to run RAWSx642213SP4.msp

Internal Error 2870 MsiRMFilesInUse, BannerBitMap, File in use.

Please help. Thanks!

[CraigV]

Hi Limm,

Couple of things you can try:

1. Manually stop the RAWS agent and run the installation;

2. Check any AV installed on that server, and stop/disable the services before trying the installation again.

Thanks!

[Lim_Shann]

Hi Craig,

I tried stopping the remote agent under services.msc and close the remote agent ultility.  No antivirus installed yet cos is a new server.  Any more solutions?

Thanks!!

[CraigV]

...do you have the latest patch/SP installed on the media server?

Thanks!

[Lim_Shann]

Hi Craig,

Yes I did.  The update for remote server is copied out from the BE server after patching.  Thanks. 

[AmolB]

Have you checked below article

 http://www.symantec.com/docs/TECH125504

[CraigV]

...and you're following the steps as per TN below?

http://www.symantec.com/business/support/index?page=content&id=TECH70657

Thanks!

[Lim_Shann]

Hi Craig,

Yes, I followed the instructions from http://www.symantec.com/business/support/index?page=content&id=TECH70657.  

As for http://www.symantec.com/docs/TECH125504, I will give it a try.  Mm.. but how come I do not need to turn of UAC when I installed remote agent manually on this server?  This is just a patch and I have some many problem with it.  

Truly appreciate your kind help.  Hope the article works for me.