07-11-2014 02:13 PM
Hi everyone --
I am trying to get the Windows Agent (for Backup Exec 2014) installed on a Microsoft Hyper-V Server 2012 R2 host. Note that this is the free product from Microsoft, and it is not the same as Windows Server 2012 R2 with the Hyper-V role installed. I'm not sure whether this is even possible or not, to use the Windows Agent. That's the big question I have. Am I barking up the wrong tree?
Through several steps I've got the agent installed, but cannot start the services. Here's the list:
Any suggestions or troubleshooting would be welcome. It would really suck to have bought the V-Ray Edition licensing just to find I can't use the product on my Hyper-V Server. Everything else about my Backup Exec is working great -- it's just this Hyper-V host I want to add just won't fly.
Thanks in advance for any suggestions.
Solved! Go to Solution.
07-14-2014 09:06 AM
Update: I re-uninstalled the agent as described in my earlier post. I performed (yet another) reboot and on restart, was able to remote deploy the agent, and now my Backup Exec server is successfully talking to the hyper-V host!
Success. Thanks everyone for the help.
07-12-2014 09:34 AM
Why can't you push the remote agent to this host? What are the error messages?
07-13-2014 10:26 PM
Open a cmd and browse to the Backup Exec directory on the host. Run the below command and paste/PM the output.
beremote.exe -console
07-13-2014 10:37 PM
The Hyper-V Server is running a Core OS, so there is no GUI.
07-14-2014 01:46 AM
If I recall, PS and cmd can be run from core OS's as well.
07-14-2014 06:51 AM
pkh: "could not connect" when trying to do a push install. I knew there were ways to manually run the installer so I did not spend a lot of time troubleshooting.
VJware: Absolutely correct, in fact you must use PowerShell and command prompt stuff to administer the server. There's not much other way to configure things.
07-14-2014 06:52 AM
VJware: here's what I get... which is to say, nothing :(
C:\Program Files\Symantec\Backup Exec\RAWS>beremote.exe -console C:\Program Files\Symantec\Backup Exec\RAWS>
07-14-2014 08:34 AM
Well, I made some progress. I managed to reboot the host early this morning (that's a chore and a half with all its virtual machines) and after tinkering for a while, managed to uninstall the agent with:
c:\temp\rawsx64\Install\Media>msiexec /uninstall "Symantec Backup Exec Remote Agent for Windows Systems.msi"
Then I was able to remote push-install the agent from my Backup Exec server. The reboot must have been the key to the solution. It just sucks to reboot my host due to the guests it has on it.
However, the next problem was that the service "Backup Exec Error Recording Service" had been set to Disabled and hadn't gone away when the uninstall happened. So when the re-install did its thing it could not create this service again. When I tried setting it to Automatic Start from Disabled, Windows threw a message "The service is marked for deletion". With more Google research, it turns out the uninstall wanted another reboot in order for Windows to fully remove the service. I probably should have waited until rebooting a second time before re-installing.
07-14-2014 09:06 AM
Update: I re-uninstalled the agent as described in my earlier post. I performed (yet another) reboot and on restart, was able to remote deploy the agent, and now my Backup Exec server is successfully talking to the hyper-V host!
Success. Thanks everyone for the help.