Multiple Tape Alerts

[Talal_Al-Mandha]

Hi all,

I'm geting this error

Job 'Mon. Incremental Backup' has reported Multiple Tape Alerts on Server 'SR-SV-VERITAS'. Please refer to job log BEX00186.xml for more details.

Any Help

[shweta_rege]

Hello,


Could you please elaborate us on the issue?


What is the exact error message that you receive in the job log?


Do you receive any event ids in the event logs?


Are you backing up any Databases like SQL or Exchange?


NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered
and would be moved to answered questions pool.

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[Talal_Al-Mandha]

Hi,

This is the error from the log file

"
----- TapeAlert Events -----
Information - The library has been manually turned offline and is unavailable for use. Robotic Library for Device: DELL 1
Warning - Library security has been compromised. Robotic Library for Device: DELL 1
Critical - The library has detected a inconsistency in its inventory. 1. Redo the library inventory to correct inconsistency. 2. Restart the operation Check the applications users manual or the hardware users manual for specific instructions on redoing the library inventory. Robotic Library for Device: DELL 1
"


From Event viewr :

Event_id : 65134

Backup Exec Alert: Tape Alert Error
(Server: "SR-SV-VERITAS") (Job: "CMMS + EDMS Backup") Job 'CMMS + EDMS Backup' has reported Multiple Tape Alerts on Server 'SR-SV-VERITAS'. Please refer to job log BEX00196.xml for more details.

- Yes I'm backing up SQL , Oracle Databases

[priya_khire]

Hello,

Are you using the Symantec drivers with the device? Since when does the problem occur? Is the library offline?
What is the exact error code in the Inventory? Have you enabled bar codes?

Revert with details.

Note : If we do not receive your reply within two business days, this post would be marked �assumed answered� and would be moved to �answered questions� pool.

Regards

[Talal_Al-Mandha]

Are you using the Symantec drivers with the device?
Yes

Since when does the problem occur?
Always from the beginning of installation of Veritas

Is the library offline?
No

What is the exact error code in the Inventory?
What do you mean, from where I can check that!!

Have you enabled bar codes?
yes

[priya_khire]

Hello,

By exact error code in Inventory, i was referring to the Inventory job. It seems that you have enabled bar code rules, in that case, an Inventory is not required.

Follow the steps below:

- Lock and unlock the library
- Initialise and scan it and then verify the results.

For more information on tape alerts, refer to the following technotes:

About TapeAlert technology and how it works
http://support.veritas.com/docs/194520

How to determine the cause of a Tape Alert (Hardware) message that is reported in the Backup Exec job log
http://support.veritas.com/docs/230206

You can also check with the hardware vendor to know the exact issue.

Note : If we do not receive your reply within two business days, this post would be marked �assumed answered� and would be moved to �answered questions� pool.

Regards.