08-09-2013 06:11 AM
Recently I updated Backup Exec 2010 R3 from SP2 to SP3 which reported no errors during the update.
Backups are now failing with the following Alerts:
ODBC Access Error. Possible lost connection to the database or unsuccessful access to catalog index in the database
Catagory: Catalog Error
Type: Error
Server: {Server Name}
Source: System
Event ID: 34338
System: Windows Server 2008 SP2
Backup Exec 2010 R3 Media Server Version 13.0 Rev 5204 (32 bit)
Installed Updates listed: Service Pack 3
Backup exec database is located on another SQL server on the network. I have verified that no network connection has been lost and that the DB is up and running on the other server.
Thank you in advance for your help!
08-09-2013 06:45 AM
Check if all Backup Exec services arfe running.
Also check if you can connect to the SQL server:
http://www.symantec.com/business/support/index?page=content&id=TECH24708
08-09-2013 06:55 AM
All services are running.
Ran the connection test in the article provided and was able to connect without issue.
08-09-2013 06:58 AM
See if creating a new Catalogs folder or by running catrebuildindex -r helps or not.
Verbatim from KBs _
If the above doesn't work, try this ~
08-09-2013 07:11 AM
When running the catrebuildindex -r in both steps above I receive:
08-09-2013 07:16 AM
Please log a support case for this issue.